This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible I checked into the hotel and was not informed that the cable was out. Woke up at 05:00 shivering because it was freezing cold in my room. I tried to call the front desk and couldn’t get thru. Called their headquarters and they said there was nothing they could do. Went up to the front desk and there was no one at the front desk. Couldn’t find anyone anywhere for about an hour. The power was out. No hot water. Nothing! The hotel doesn’t have a generator to keep things running... The free breakfast consisted of prepac... read more
Business response:
Heather, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Incorrect advertising. Overall terrible. - they advertise "free continental breakfast". They do not have it. All they have is some coffee and a couple of nature valley cerial bars. No place to sit down at the coffee cabinet either, not a single chair. I attached a photo of their "breakfast" area. This does not count as "continental breakfast". - one morning the coffee at reception was empty and the rooms do not have coffee makers either - there was never anybody in reception any time I came by during my 3-day stay. The recep... read more
Business response:
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We would also like to inform you that our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. We will certainly... read more
scared this was the worst hotel stay ever, I have been traveling for business for 15 years, and I was afraid during my time when I was at the hotel, it was already paid for and I couldn't leave, I didn't have a choice but to stay and when I could check out, was so relieved it was over, I have told as many co-workers about this hotel to never stay at an Extended Stay,
Business response:
Kathleen, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Managemen... read more
Bad Hotel No recommendations for this hotel. The bad was horrible with a lot noises. Furniture no clean. You can hear everything from other rooms and the people walking in the third floor. 2 nights a dog barking and the hotel didn't nothing. My first bad experience with hotel reservation from Expedia.
Business response:
Jose, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Good location, horrible cleanliness :( Although I liked the location of this hotel being close to the highway, the cleanliness of the hotel left much to be desired. The bathroom was especially gross, with several hairs on the shower walls and shower curtain, spider webs in the corners of the bathroom with bugs in them, and dirty drawers near the sink. Additionally, upon turning down the lights, I came upon a large (alive) bug next to my bed that I thought was a beetle, but when researching, discovered was actually a brown co... read more
Business response:
Erica, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
Smells This used to be a nice hotel, but the carpeting is stained and smelly.
Business response:
We sincerely apologize for the odor issues you encountered while being here. We work hard to provide a clean, fresh environment, and we're extremely sorry the smell compromised your otherwise pleasant visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We deeply regret the inconvenience caused, and please consider choosing us again so we can make it up to you. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, Hotel Management
Business response:
We apologize that your stay was unsatisfactory. Everything we do is aimed at providing you with an excellent hotel experience, so we hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,757 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.