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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no items in the room for cooking, the breakfast wasn’t until 6:30 and I had to leave at 6 am, there was no conditioner in the shower. I requested more items but never were delivered . Very disappointing
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Conditions of the room are poor.
Business response:
Luis, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not clean hallways had food and stuff on them never cleaned while time i was there. Not a place I would stay again or recommend
Business response:
Tomm, thank you for your review. We sincerely apologize for the cleanliness issue you encountered. We do not take these concerns lightly, and we will address this with our housekeeping team to ensure that it does not happen again. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
none
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Horrible hotel! The rooms smell disgusting, bathroom and sink are rusted and you only get 3 square shaped pillows per room. If you book a room with a "queen" bed, you will most likely get a smaller (full size) bed. The doors are also very hard to open, took us a while to get in the room. If your looking forward to a warm breakfast unfortunately, they only have a granola and a coffee bar. I don't recommend staying here!
Business response:
Thank you for your review. We are sorry for not meeting all of your expectations and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret your disappointment with our grab-and-go breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Very disappointing. The clientele there is very low class, and many of the ‘visitors’ lived there with their shoes, coolers, and children’s toys outside their hotel door. There were people living in their cars in the parking lot. 13 people in one room across from us with their 10 bunnies/cages under a tent in the parking lot. With children running the halls screaming, adults arguing at 10:30pm. Asked the front desk for 4 plates for dinner, only 3 were clean. Also asked for an extra blanket, and was told they had no clean bla... read more
Business response:
Thank you for your comments concerning your experience at our hotel. We are sorry for not providing you a comfortable and enjoyable stay. We wish we were informed about the noise and make your stay a relaxing one. We apologize for being unable to provide you with an extra blanket and for the issues in your suite. We will share your comments with the leadership, housekeeping and maintenance teams to take appropriate actions. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the futur... read more
Checked in with no issues, noticed the property was a bit lax on cleanliness, but didn’t think anything of it. Room and hallways smelled like cigarette smoke. Slept through one night but ended up being sick from the condition of the whole hotel. Checked out early and went to a different hotel. Hotel manager said they found a crack pipe in my room after I checked out and I wouldn’t be getting a refund. Fun fact I don’t smoke crack or any drugs for that matter. I’m a respectable business owner and was here for work. I chose to... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.