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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even if you have to pay more, AVOID this place!!! Terrible place, STAY AWAY!!! My room had a heater unit that was malfunctioning and the person I was traveling with had to change rooms because the bed had only been partially made, it looked like they didn't change the sheets, sort of threw the covers back together and called it good. Your sleeping in someone else's filth!
Business response:
Thank you for being our guest. We apologize the heater in your room malfunctioned, and that impacted your overall stay. We have addressed this with our maintenance team to inspect and anticipate such circumstances beforehand. We value your feedback and will share it with the appropriate team to ensure a better experience going forward. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you once again for your review. Sincerely, Hotel Management
Room was comfortable. Check in staff was great, check out staff was rude. Parking lot was icy and I fell. No salting or sanding was done anywhere
Business response:
Thank you for your review. We are happy your overall experience with our check-in staff was pleasant. However, we regret some of our associates were not up to the task of providing exceptional service. We will share your comments with them so they are more diligent going forward. We are also sorry for the isolated incident you mentioned regarding the parking area. We will share your feedback with the appropriate team to ensure a better future guest experience going forward. We hope you will consider giving us another chance ... read more
Hall way was smelly. Floor of the room dirty, and sandy. no amenities. Poor breakfast.
Business response:
Yuki, thank you for being our guest. We are sorry our amenities were not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is also disappointing to know you were unhappy with our grab-and-go breakfast. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please give us another chance so we can make it up to you. Sincerely, ... read more
We got their
Business response:
Dalal, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
If ya like a dirty place, then stay here. The third shift front desk associate was absolutely stellar. I can’t state that enough, friendliest person ever. She deserves a raise! However. When I walked in it smelled like animal urine and smoke, which lingered through the halls. When I got to my room it also smelled like weed and cigarettes. The toilet didn’t flush, the shower had hair and was disgusting. So I couldn’t shower. When checking out and doing a sweep of the room to make sure I didn’t forget anything ... I looked und... read more
Business response:
Melanie, thank you for being loyal to our brand. Although you liked the hospitality displayed by one of our associates, we sincerely apologize for the issues you encountered. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I want my money back Not happy rude check in. Dirty smelly room. Toilet had not been flushed since last person took number 2 in it. Disgusting
Business response:
Timothy, thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We also apologize for any difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you once again, and we hope you will... read more
I stayed for one night as a stopover. Disappointed that there was not even the simplest amenity like a coffee maker in the room. Maybe I did not realize that these properties are intended to be that way.
Business response:
Thank you for choosing our hotel during your quick stay. We are sorry for your disappointment with the lack of some amenities in your room. Kindly note, the coffee maker is available at the front desk upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
My reservation was mysteriously canceled when I arrived and they were sold out! I was stranded in the middle of the night due to my flight delay and the unexplained cancellation!
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.