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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO TOILET PAPER IN THE ROOM, I WAS OFFERED NAPKING I stayed there for 2 nights. The first night I arrived there was no toilet paper in the room, when I wanted to called, the phone in the room didn't work. So I went to the desk, they didn't have toilet paper and offered me instead NAPKINGS. The next day, same thing. No paper in the room, and I went to the desk. The person in charged arrived 5 minutes later to my room with two used rolls. Ones was like one fourth of a roll and the other just a few sheets. This was the worst ex... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept my most sincerest apologies on the lack of service you received from our staff. I will be discussing this issues with our staff because it is unacceptable. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not Happy I reserved 2 Queen Beds and Breakfast was suppose to be included. We got a room w/ 1 Queen Bed and there was no breakfast at all. The was only coffee in the Lobby for Breakfast!
Business response:
We appreciate you bringing your concerns to our attention. We strive to provide our guests with all the comforts of home, so we are disappointed that we were not able to meet that expectation. The staff and I appreciate your comments, as it will only help us to improve. If the opportunity should arise, we hope you will give us another chance on a future stay.
One person that doesn't stay at the desk came from around the corner. Bed was extremely bumpy and uncomfortable. The most uncomfortable bed I've ever stayed in. This is the old Sonesta Hotel and I wouldn't want to stay there ever again. Very loud people in the a.m. children running through yelling in the hallways and constant slamming doors on the 2nd floor. Very bad smell when entering the elevator of body odor and skunk type odor.
Business response:
I appreciate you bringing your experience to our attention. We apologize for the earlier morning noise and the bed discomfort. Thanks to your comments, we will be working with the staff and guests to ensure quite hours are being adhered to. We will also be taking a look at the bed comfort to see if changes are needed. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better ex... read more
Not a nice place to stay Manager at front desk was very kind and personable. That's about the nicest thing I can say. Kitchenette part of room was just filthy, rest of room was mediocre at best. Parking sucked, lot is very dark. No cleaning service during stay.
Business response:
We appreciate you bringing your concerns to our attention. Your comments in regards to the staff are much appreciated; yet, we were disheartened to read that the condition of the room and parking area were not up to our standards. Thanks to your comments, we will be reviewing with the staff our cleaning policies and also looking into the lighting for our parking area to ensure everything is working properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope you will give us a ... read more
Lobby, elevator and hallways smelled like someone was smoking crack. There were signs of heavy smoking in the courtyard area.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that the common areas did not have a fresh clean smell. Your comments were reviewed by our staff, and we will be reviewing our policies to make sure our cleaning schedules are being followed to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope to have another chance to provide you with a better experience the next time you're in town.
Feces Checked in late at night, was dark and we headed straight to bed. The next morning, found fecal matter on the floor, next to the bed. There was other "junk" elsewhere on the floor in the room.
Bad hotel I never seen a hotel so bad in my life. I rent hotels frequently through hotels.com and this is the worse. I can't believe I paid $145 for a few hours and this nasty hotel. I never give bad reviews unless it's really bad. I just gave a good review about element hotel in Lexington by this hotel should closed their doors. Hotel.com site owns me $20 because the hotel when I rented said $110 plus tax which it was $13 but they charged $145 I don't know why. I want my money back I will not rent hotel through this site ag... read more
Business response:
Thank you for providing us with details about your stay. It upsets me to hear that your stay resulted in the need for you to write a bad review. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, our team will continue to strive to provide the best possible stay for all or our guests. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope that despite the experience you had, you will consider us again in the future.
Waste of Money Generally dirty. Kitchenette had no utensils or dishes (room description said kitchenettes were stocked), hotel had no utensils (said they were full and had run out) so had to eat meal with end of toothpaste tube. "Continental breakfast" consisted of one piece of fruit and dry cereal by the time I arrived at 7am.
25% ok
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,757 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.