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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only issue was the checkin process. Their front desk was having an issue with online reservations and had to call in each reservation to get checked in. Took 30 mins to get a room. Aside from that everything was fine. Clean room. Friendly staff
Business response:
Carmen, thank you for sharing your experience at Extended Stay America - Boston - Westborough - East Main Street. We are glad to read you loved the comfort of your clean room and enjoyed the service provided by our courteous associates. Your feedback is appreciated and has been shared with the entire team in an effort to improve our service and facilities moving forward. We hope the positive aspects will bring you back to our hotel. Sincerely, General Manager
Nice staff! Great staff, close to restaurants!
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America - Boston - Westborough - East Main Street. Sincerely, General Manager
Nice hotel, near to shopping and Boston area Stayed over weekend to visit family and rest. Room was comfortable and roomy. Staff were very polite and helpful. Breakfast not much to speak of, but you can cook in your room. Near to large shopping area, with plenty of restaurants and movie theater. Also close to Boston area - only about 20-30 mins away.
Business response:
Thank you for being a guest at our hotel. We are pleased to know our location close to various attraction of the city was ideal for your needs and that you were impressed with the service provided by our staff. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to it. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Very nice hotel room! We like the location very much, and the staff was very helpful. However, the breakfast was too poor.
Business response:
Thank you for providing your feedback. We are happy that you liked our helpful associates and convenient location. However, we are sorry that you were unhappy with our in-room amenities. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
The room smelled very bad. The beds were not as comfortable.
Business response:
Thank you for sharing your experience with us. We are glad your overall stay was satisfactory. However, we are sorry for the inconvenience you experienced in your room. We have shared your concerns with our housekeeping and engineering teams in an effort to improve our facilities and service moving forward. We appreciate your feedback and hope to have the opportunity to welcome you back again. Sincerely, General Manager
Great hotel for the price Great size room with a very useful kitchenette. Definitely could stay comfortably for more then a few days.
Business response:
Melissa, thank you for giving us a wonderful rating regarding your stay at Extended Stay America - Boston - Westborough - East Main Street. It is so nice to know you found us to be a great value and that you loved your room with the convenience of a kitchenette. Your satisfaction means a lot to us. Thanks for your stay. We hope to see you again soon. Sincerely, General Manager
suburban base for visiting Boston, Cape Cod, etc Main problem was sloppy cleaning--microwave was dirty, backsplash around sink spattered, refrigerator none too clean. However, the staff was quite accommodating and let us check in early and printed boarding passes. There are three locations in this fairly small borough and discerning the right one was tricky.
Business response:
Thank you for choosing to stay with us on your visit to the area. We are glad you were overall pleased with your experience with us, but we apologize for the cleanliness issues you identified. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. We appreciate your valuable feedback and hope you will choose us again. Sincerely, General Manager
Business response:
David, thanks so much for your four-star rating. We are happy you had an overall pleasant experience at Extended Stay America - Boston - Westborough - East Main Street. We value your business and hope we will be your choice again in the future. Sincerely, General Manager
Great value for extended stay The Extended Stay property was an excellent place to stay for 6 nights. I took my daughter for a summer veterinarian camp at Tufts Vet School and the Extended Stay was centrally located to Tufts Vet School and other activities we planned to do in the area. The hotel was clean and neat and the guest services staff were helpful. Our room was also clean and neat. Unlike other extended stay chains, Extended Stay didn't stock the room with basic glasses, cooking utensils or flatware, but all of these... read more
Business response:
Thank you for being our guest at Extended Stay America - Boston - Westborough - East Main Street. We are delighted to know you and your daughter were comfortable here and that our location close to various attractions of the city worked well for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 881 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.