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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
overall rating 3.5-4. Friendly& accomadating staff Positive: location of hotel, great staff, accurate room description, ease of getting towels, cookware, continental breakfast. Negative: cluster of ants on a dropped kernel of popcorn which were hard to see on brown rug; looked under bed last morning and seeing empty Coke bottle, child toys, and LOTS of dust. We requested coffee pot and cups.The very nice guy brought the uncovered supplies cradled in arms to our room. I think his fingers were in the cups.
Business response:
We are delighted you chose to stay at Extended Stay America - Boston - Westborough - East Main Street. It’s our pleasure knowing you liked our location and overall service. However, we are sorry for the cleanliness issues you encountered in your room. I have shared your comments with my housekeeping staff to take corrective actions immediately. We hope to see you again soon. Sincerely, General Manager
Roomy but disappointed We have a large family, so being able to book a suite with a full kitchen and three queens is a MUST that is hard to come by. This hotel not only offered that package but the price was incredible. Unfortunately, despite the fact that we had 6 people in the room the hotel was stocking only two towels, one soap and one shampoo in the room. My husband had to track down a housekeeper to ask for shampoo and soap for our boys to be able to shower. No conditioner available at all. There was one small garbage ... read more
Business response:
Thank you for providing us with details about your stay. It was pleasure to hear that you enjoyed the extra space your room provided, but we apologize that the front desk did not do a good job of communicating to you the availability of our dishes and other kitchen amenities. We do provide these items as needed. To ensure your experience is not repeated, going forward we will retrain our staff to make sure the availability of these items are communicated to our guests at the time of check in. I am grateful for the feedback y... read more
Awesome time, thanks Joe Joe, the GM, was amazing. Helped our group with all needs.
Business response:
Thank you for taking the time to share your experience. I am glad to see you were well accommodated with excellent customer service from our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
The best Extended Stay property in Massachusetts! Amazing staff, courteous, thoughtful and employee here at Main Street, Westboro.. will make sure you have a pleasant & comfortable stay! I was extremely impressed. New beds, leather couches, comfortable & spacious rooms. Clean property with great manager & exceptional staff! I extended my stay (5 extra days).. because this staff welcomed me, made me feel at home, always willing to go the extra mile to turn you into a repeat customer.. they have earned my respect. This propert... read more
Business response:
It is so rewarding to read that you had an excellent stay with us. We are pleased to see the high-level of customer service you received from our staff. They will be informed on the great job they are doing. It is also good to know you favored our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 881 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.