Extended Stay America - Boston - Westborough - East Main Street

Business response:

Robert, thank you for your review. Although you liked your room, please accept my apology for the odor issues you experienced while you were here. I have shared your concerns with my housekeeping team for quick review and action. We hope to have another opportunity to make this up to you on your future visit. Sincerely, General Manager 

Business response:

Arun, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you at Extended Stay America - Boston - Westborough - East Main Street, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for including Extended Stay America - Boston - Westborough - East Main Street in your travel plans. We are pleased to read our location was convenient for your needs and that you were left with a good impression. With that said, we have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager 

Business response:

Christopher, we were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager 

Business response:

Kirk, please accept our apologies for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Thanks for your rating. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your nice rating. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Boston - Westborough - East Main Street will be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

Andrei, thank you for including Extended Stay America - Boston - Westborough - East Main Street in your travel plans. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Boston - Westborough - East Main Street and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Jag, thank you for being our guest at Extended Stay America - Boston - Westborough - East Main Street. It makes us happy to know you found us to be a good value and you loved your comfortable room. We appreciate you sharing your satisfaction with us and look forward to seeing you again. Sincerely, General Manager