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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells like smoke everywhere. There was a huge hole in the back of the bathroom door like someone had kicked it in. I called down to the desk because we had 4 people and 3 pillows and they said they didn’t have any. I’ll be shocked if we come home without bed bugs.
Business response:
Dear Christine, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we wish we could have had the opportunity to address your concerns while you were still here. The condition of your suite you describe is unacceptable and not representative of our quality standards. We can assure you that what you experienced is unacceptable, and we regret that our team was not as responsive as they should have been in addressing your concerns. We are meeting with our staff members to disc... read more
My room had a strong cigarete odor in a non smoking room!
Business response:
Dear Edwin, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope to welcome you back in the future. Thank you!Sincerely,Hotel Management
Check in was a challenge because of an internal server error with the credit card system. While the room was visibly clean it smelled horribly of mold.
Business response:
Kelly, thank you for choosing our hotel. We apologize for the frustrations and difficulties you faced with your assigned room and at our front desk, which delayed your check-in. We have shared your feedback with the appropriate team to ensure we are more diligent during such situations as we advance. We are grateful for your patience and understanding. We hope that the remainder of your stay made up for the inconveniences caused, and we look forward to welcoming you back for the seamless experience you deserve. Sincerely, Ho... read more
nice and very gentle the service people
Business response:
Adriana, although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
When we arrived in our room, there was a strong smell of cigarette smoke in our room, though all rooms are non smoking. We told the service desk we could not stay due to this. They cancelled our room and helped us find another place to stay. Though they were extremely helpful, they were already aware of the room issue. They shouldn’t have even allowed this room to be booked.
Business response:
Kristen, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy you were pleased with the service our associates delivered. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.