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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unhappy guest First time staying at a Extended Stay America, not the experience i was hoping for. When your 12 year old come to you and points out multiple things threw out the room that are dirty, that's a problem. The heater electrical outlet was burnt and melted, yellow stains on sheets, door handles had a build up of dirt on them and didn't look like they have been washed in months. This room was so bad that i had to go and purchase cleaning supplies at 11pm because my 2 children couldn't sleep in such unsanitary conditi... read more
Business response:
Thank you for being our guest. We are concerned about our guest's health and safety, so we will share your comments with our housekeeping and maintenance team to ensure a better experience going forward. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused to you. We hope you will reconsider revisiting us in the future so we can make it up to you and your family. Sincerely, Hotel Management
The location was great for us, but we were disappointed with the amenities. Although we were assured they'd have great wifi, we couldn't get it to work (on our iphone, our android phone or our laptop). Also, at check-in, we were told there would be a "grab & go" breakfast of muffins, cereal bars, etc., but there were no such items available in the morning - only coffee. When I asked, the lady at the front desk just shrugged and said that they didn't receive any breakfast items that morning. There were no cups in the room; we... read more
Business response:
Thank you for choosing our hotel. We are sorry to learn how disappointed you were with some of our amenities and the service you received from our front desk team. You have our assurance we will learn from your feedback so we are better equipped to provide an excellent experience to all of our guests. We value your business and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
We stayed here after a long drive into Boston. We were just there to sleep, shower and eat breakfast. There were no linens for the pull out nor were there toiletries. I wanted to pay with cash but was refused per the sign at the desk. No notice about that anywhere while booking. No breakfast was put out. Not even fruit. Just coffee. Didn't help that three cop cars were there to deal with an unruly guest when we arrived at 11 pm to get some sleep.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Stains on the sheets Fold out bed was basically a bed of springs Refrigerator was so noisy it had to be unplugged Bad smell in the room Soap provided was felt like a bar of wax
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your visit, which made your overall experience not as comfortable as you expected. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Since... read more
Room smelled like urine. You need to ask for coffee maker ... utensils or whatever you may need in your room. Overall grungy.
Business response:
Thank you for the review. We are sorry for the disappointment you had with our kitchenware policy and regret the inconvenience it caused. We also apologize for the odor you experienced in your suite. We will share your concerns with the housekeeping staff to ensure a better experience going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothing never stayed with them but they sure charged my debit card
ベッドにダニ？がいたようで、足や腕など刺されてしまった。ベッドはクリーニングしてほしい。
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
Choose a different hotel The hotel had a terrible smell throughout. Everything was old except for the TV. I would never stay there again!
Business response:
Thank you for your review. We apologize for the odor you experienced while you were here and your disappointment with the overall condition of our hotel. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We have also alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We hope you will consider a return visit so we can make it up to you. Sincere... read more
Hair in the bed Hair in the bed!
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to the clean, fresh suite during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope to have another chance to restore your confidence. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.