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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst we have ever stayed in! I booked this extended stay because we were going to stay the night and wanted to cook our meals instead of spending more $ on food.We brought our food to cook only to find out you had ran out of cookware and plates and eating utensils. We were forced to go out and purchase a set of cheap pots and silverware so we can cook our food. Then time take a shower the shower is so dirty it has a brown rim around it the wall in the shower had brown stains also. Oh and 1 of the burners in the stove di... read more
Business response:
Dear Guest, We're sorry for the disappointing experience during your stay. We apologize for the lack of cookware, which forced you to purchase your own. We'll ensure with our front desk team that we have a stock of kitchenware for all rooms' needs. Further, we regret that the condition of the room did not meet your expectations and will investigate these issues and take immediate action to improve our services. We appreciate your feedback and hope to have a chance to serve you better on your return trip to the city. Sincerel... read more
The floors needed to be vacuumed, swept, and mopped. Just filthy. They advertised breakfast included, however they were misleading by not saying it was a 'continental' breakfast. Breakfast is usually a deciding factor when I book hotel stays.
Business response:
Dear Guest, We regret your disappointment regarding the upkeep of our property and our breakfast selections. Our goal is total guest satisfaction in all areas of our hotel, and we are sorry this was not your experience. Your feedback is important to us as we continue to grow. Please consider a return so we can provide you with your desired stay!Sincerely,Hotel Management
No one was at the front desk when I went to sign in. It took about 30 minutes for staff to show up. Regulars of the hotel said it’s like this all of the time. Ridiculous
Business response:
Dear Guest, We sincerely apologize for the delay you experienced during check-in. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. We have addressed your concern with our team to prevent such situations in the future. Your patience in this matter is greatly valued, and we regret any frustration caused. We’d welcome the opportunity to demonstrate our improved service should your travels bring you back our way.Sincerely,Hotel Management
Would Never stay there saw the room and instantly checked out
Business response:
Dear Guest, We are genuinely sorry to learn that your experience fell short of expectations. It is disappointing to know that your room did not reflect the standards we are typically known for, and we regret failing to provide a resolution while you were here. We appreciate your feedback and will use it to ensure an enhanced stay for future guests. If you ever reconsider, we’d love the chance to have you back and redeem your trust in our accommodations.Sincerely,Hotel Management
Bathroom was broken / They could not fix or change room
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear about the issues you experienced with the bathroom, and we apologize for being unable to resolve them during your stay. We understand how frustrating that must have been. Please know that we’re addressing this with our team to ensure these types of problems are handled more efficiently in the future. We appreciate your patience and hope to provide a better experience next time. Sincerely, Hotel Management
Key making machine was broken and we were without the room key for a few hours. And toilet was broken for a night and we could not use it and the hotel staff would not give me a good enough room for a horrible experience ‼️. Although a different front desk staff gave me about $25 refund next day ONLY ⁉️
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the room key and the toilet. We also understand how frustrating it must have been and take your concern very seriously. We appreciate the opportunity to provide a partial refund, but we’re sorry it didn’t make up for the inconvenience. Your feedback is essential, and we’ll work to improve our services and ensure these issues don’t happen again. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel ... read more
The woman at the front was very nice on check in. The stars at 3 is way off this place is a dump the room was so dirty I couldn’t sleep and left in the middle of the night their was hair all over the linen the towels were all stained and gross. There was no shampoo and conditioner it was just disgusting. All of the kitchen items have to be asked for at the front desk like plates cups silverware. The fridge was so loud should be replaced. People also may be living here the hallway smelled of all kinds of cooking at 9pm.
Business response:
Dear Guest, We strive to maintain a clean and comfortable environment and missed the mark during your stay. Please accept our apology for your issues with the linens, towels, and noise from the fridge. This is not the level we aim to provide, and we understand how frustrating this must have been. We’ll address these matters with our team right away. We are also sorry for the inconvenience with the kitchen items. We appreciate you bringing this to our attention and will work hard to improve it for future guests. We are commit... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.