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831 Main St., Woburn, MA, 01801, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Before I say what I mean, I’d like to preface this with the fact that the staff was very kind here, and they deserve better. This location was booked for one weeknight as we needed to be close to downtown Boston early and rested. Rested, we were not. This place had random people hanging out everywhere and moving from room to adjacent open room, like some sort of free for all hangout. The residents propped open the back patio door, so anyone could enter and leave as they pleased, which is so beyond unsafe. Then, the music and... read more
Business response:
Dear Jennifer, Thank you for your feedback. We sincerely apologize for the disruptive experience you had during your stay. Your safety and comfort are our top priorities, and the issues you mentioned are being addressed with urgency. We regret that the environment was not conducive to rest and assure you that steps are being taken to improve security and noise control. Our staff strives to provide a positive experience, and we hope to have the opportunity to make things right in your future stay.Sincerely,Hotel Management
Very poor condition
Business response:
Dear Chetan,Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Sincerely,Hotel Management
Avaliação: Extended Stay America Suites Boston Woburn** Minha estadia no Extended Stay America Suites Boston Woburn foi decepcionante. O hotel apresentava diversas condições insatisfatórias que impactaram negativamente minha experiência: 1. **Ambiente**: O hotel estava impregnado com um cheiro de carpete molhado misturado com mofo, tornando o ambiente desagradável. 2. **Limpeza**: Havia cotonetes, papel e sujeira espalhados pelos corredores dos quartos. Além disso, roupas de cama sujas ficaram jogadas no corredor por dois a ... read more
Business response:
Dear Wellington, Thank you for taking the time to share your experience. We deeply regret the various issues you encountered during your stay, including concerns with the environment, cleanliness, and maintenance. Your feedback regarding the breakfast options is also noted, as we strive to meet our guests' expectations in all areas. Please know that we take your comments seriously and will work diligently to address these shortcomings. We appreciate your input and hope to provide a much-improved experience in the future. Sin... read more
Hotel a fuire On est arrivé en soirée et on a entendais des coups de feux dans le stationnement en face. Les tapis, le lits et le canapé étais tous tachés. La chambre était infestée de mouche et de puce de lits. Il y avait des defections de souris un peu partout et la cuisine est inutilisable.
Business response:
Dear Alexis, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. We take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. Please allow us to investigate and review the areas. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management
This place needs a deep cleaning. The carpets were extremely dirty and stained. Furniture was broken, paint peeling off cabinets. Shower rod falling off wall. Bathroom shelf pulled off wall.
Business response:
Dear Eric, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Very dirty. Urine on the floor! Smelled bad too. Chair was filthy. Sheets were thread bare. Pillows were old and impossibly small. Drapes were off of the track. Most of the carpet was wet from the air conditioner. I cannot believe I stayed here and actually paid money for this. Disgusting.
Business response:
Dear Janine,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Please allow us another time to host and giv... read more
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,625 reviews.
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.