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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful cleanliness. It must of been because of the pandemic but if not the lack of cleanliness was terrible. There was garbage and worst of all old food on the floor and behind the bed that was still there from who knows when. So the smell of the room was disgusting. Also the bathroom amenities did not work the toilet was broken and the rod for the shower curtain was broken so it flooded the bathroom when I went to take a shower
Business response:
William, thank you for your candid review as we do value your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your revi... read more
Mice in the rooms. Ongoing problem and they know about it. Several reviews state seeing a mouse. They either don't know how to solve this problem or don't care enough to. Very argumentative staff when guests just want to sleep in a mouse-free environment.
Business response:
Ian, thank you for taking the time to leave us your feedback, and we regret that you did not stay with us. We follow the most rigorous measures in the upkeep of our accommodations and hotel, so we are concerned to read your comments. That said, we will address this with our pest control team to guarantee procedures are being followed to prevent any future issues. We understand your frustration and are very grateful for your patience. Thank you for your time; we hope you will consider a return visit the next time you are in o... read more
Dirt and trash under the bed. Room smelled like cigarettes
Business response:
Paul, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
We had a hard time getting staff attention--very nice when they finally showed up, but still a problem that happened more than once. Was kept awake by someone running up and down the hall at night; woken up by someone screaming "help!!" and running up and down the hallway. Police and ambulance finally arrived; trash barrel full in our room. Definitely not worth the more than $400 I paid.
Business response:
Paula, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Rude staff, rooms should have been cleaner specifically bathrooms & floors
Business response:
Diamond, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provid... read more
Time for a revamp.. The hotel location is good i think it's time for a renovation.. The hotel smells of weed and smoke ... I stayed here before things have changed since covid19. Also the bed if it could've been any harder i might have been on the floor. The shower is pre historic as well..
Business response:
Steve, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and regret not meeting your expectations with the overall condition of our hotel. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Good location but your site stated it had a pool which is why I booked and it was cemented in, there was no breakfast as represented. The blow dryer did not work, halls smelled liked smoke. Full Bed not a queen, mis representative, Staff was super, it was the accomdations that are not stated correctly on the site.
Business response:
Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable, we are always here to help. Also, we apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. We hope this was not too mu... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.