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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location. easy check in and out. No issues
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It is also excellent to hear you liked our convenient location and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Thank you for the service to your customer we will be back
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you for posting and sharing your experience. We look forward to your next stay soon. Sincerely, Hotel Management
Facility out of date, no ubs port in room. Very unclean. Continental Breakfast was ridiculously poor.
Business response:
Kim, thank you for the excellent review of Extended Stay America. We apologize for the poor condition of our property and for not meeting your expectations with our grab-and-go breakfast. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can mak... read more
gross me out The only reason I stayed the night was because I was too tired to find another hotel. There was jam(I assumed it was jam) smeared in the fridge. The bedside table with the phone was smeared and the phone did not work.(I tried to call the front desk). The bathroom had hard gunk on he counter and dirt/dust on the floor behind the toilet. It wasn't until I got into bed that I realized the sheets may not have been changed ! Theysmelled like a man's cologne and there were a few bits of grass/dirt/brown leaves, what e... read more
Business response:
Michele, thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed so we may make any needed changes. We hope you will consider... read more
Just say no. Not good. People hanging out outside the doors puffing on cigarettes. Hallway and room smelled like smoke. Loud arguments ongoing from 3:30 am and walls were very thin. Dogs barking in the hotel hallway. Would definitely not recommend. Spend more and get some sleep.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Clean. Good location would stay here again. **************************************
Business response:
Thank you for the glowing review of Extended Stay America. We are delighted to know you loved our great location and that our hotel met all your expectations. We appreciate the outstanding review and look forward to seeing you again soon. Sincerely, Hotel Management
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Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. However, we are sorry for any inconvenience you had during your stay. We hope you will choose us again so we can impress you on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.