Extended Stay America - Buffalo - Amherst

Business response:

Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you had a great stay here and that you enjoyed our ideal location convenient to several attractions. Thank you again for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you not only liked our courteous associates but also our ideal location close to many interesting destinations during your stay. On behalf of everyone at Extended Stay America, we invite you to for another visit. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize your room had a smoke odor and regret the disappointing stay you had with us. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hote... read more