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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this hotel primarily for breakfast and full kitchen. However, breakfast was just for name sake - they only have coffee and few granola bars and thats all. You have to request all the utensils at front desk - they don't provide this by default in your room. The carpet needs a wash. The front desk executives were responsive.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
I was a little worried about security... locks were not great. I was on first floor and noticed that my window was unlocked. I locked them but it was easy for anyone to climb in or out.
Business response:
Carmela, thank you for choosing our hotel. We're sorry you did not feel safe while you were here. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
It is nice having a small kitchen. Room was clean, but dated. One small window in room, not a lot of natural light. Overall, met our needs. Staff are wonderful.
Business response:
Thank you for being our guest. We're glad to know you liked your well-appointed room and that the service provided by our associates. However, we're sorry for not meeting some of your expectations. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Never want to stay this hotel anymore Dirty, nasty floor, dust everywhere , no toilet paper,bath tub stuck........
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
One thing that I didn’t like was that kept waking me up it was too much noise you can hear footsteps who ever was staying in the room above was making so much noise all night long, but other than that everything was okay
Business response:
Thank you for being our guest at Extended Stay America. We are glad to see the rating as it states you had a pleasant time with us, but we regret the inconvenience caused due to the guests above. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. Thank you once more for choosing to stay with us, we hope to have the opportunity to host you again during a future visit. Sincerely, Hotel Management
The Room was old. The A/C compressor would rattle when AC was on. Second night cigarette smoke was coming through the bathroom vent that seems to be connected to other rooms that you are allowed to smoke in. I will never stay here again let alone another Extended stay America
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room had excessive cigarette odor. Stayed on our clothes all day. The sheets has cigarette smoke while we slept which made me question their cleanliness. There is no exercise room, no dining at all, no pool or hot tub. I didn’t expect all of these things but there were none.
Business response:
Please accept our sincerest apologies for the smoke odor you encountered and regret our hotel did not meet your expectations. Rest assured, we have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Also, your feedback will be shared with the appropriate team to improve our service and facilities moving forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.