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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is good enough, breakfast is basically nothing but coffee and hot drinks. But you have a kitchen you can cook.
Business response:
Thanks for the feedback. It's nice to read you enjoyed your comfortable suite and fully equipped kitchen. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
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Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
This property is well maintained. We had a pleasant stay.
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-kept hotel and that you had a wonderful time with us. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
The first room we checked into smelled strongly of Fritos. We asked to be switched. The second room smelled of a different food product, but it was late so we didn’t ask for another room. The fitted sheet and mattress pad were too big for the bed, so the whole night they shifted as you moved. This was very annoying. There was also old blood on my fitted sheet, but it did look like a stain that had been washed. Breakfast was granola bars, single serve packets of oatmeal, packaged muffins, and Swiss miss hot chocolate envelope... read more
Business response:
Thank you for the review of your stay. We are sorry for the odor and cleanliness issues you experienced in your rooms. We will share your concerns with the housekeeping team to ensure a better experience going forward. We also regret our grab-and-go breakfast choices were not appealing to you and will share this with our Brand Leaders to assist them when determining new offerings for future implementation. Thank you again, and we hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
They won't provide any breakfast. Incase if you ask for it, They'll simply provides nut bars and says that we have these items only. Take it if you like or leave in rude manner. For kitchen, even you won't find any plates and glasses in the room. you have to call front desk and ask for it. The response you'll get from them is "Come to frontdesk and pick it up from here, we don't deliver to room". I booked this hotel based on Expedia reviews and suggestions. So far This my first worst hotel i have experinced through expedia. ... read more
Business response:
Satish, thank you for your stay at our hotel. We are sorry for the disappointment you had with the service of our staff and our hotel policy. Also, we regret you were not satisfied with the grab-and-go breakfast choices we offer and will share this with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will consider giving us a second chance to make it up to you in the future. Sincerely, Hotel Management
There are no utensils in the property rather you have to call make a front desk to get them but they gave me real hard time as they are really busy. You have to pick up from front desk to your room and return when you’re are done at this location. On top of it, they ran out of spoons on that day. They generally don’t pick up the phone from room.
Business response:
Thank you for the feedback. We are sorry for the service issue you experienced and regret the disappointment you had with our hotel policy. We apologize for the inconvenience you encountered due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Thank you again, and we hope you will consider and give you the chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.