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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Room Temp Adjustment Unable to adjust room temp. Had to run shower just to generate a little warmth. Disappointing.
Business response:
Thank you for taking the time to write a review of your stay. It is is good to know you enjoyed our location and received great value . However, I am disappointed you were not able to adjust the temperature. Our maintenance engineer was able to fix the issue. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Convenient First time at ESA. Was really surprised, enjoyed it. Will stay at more.
Business response:
Thank you for taking the time to write a review. It is good to know you were well accommodated during your first time staying at one of our locations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Pet friendly I stayed here because it is pet friendly. Although I was in a non smoking room I was obviously near a smoking room. Other than that no complaints.
Only 10 -15 channels, no room service & garbage was left in hall for days!!! No breakfast which was listed but only coffee, oatmeal packages, muffin or gonola bar. Rooms, beds, blankets need updating. They were mismatched.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that our hotel and service did not meet your needs as expected. To make sure this doesn't happen again, I am meeting with my team to address these issues and implement an immediate (action) to correct them. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Decent hotel Comfortable. Decent location. Needed to get pots cutlery and glasses from the front desk which was a bit inconvenient but overall a good value for what we paid
Ok stay for the value My only complaint was the fact that I was told turn down service didn't come with the room- which I find rather unsettling. I stayed for 3.5 days and never had towels replaced or bedding done. I realize I got the room at a discounted rate, but that doesn't mean I don't need fresh towels. Never stayed in a hotel where cleanliness was an upsell.
Room was spacious and clean, but the hotel lacked basic amenities that most hotels provide: a box of Kleenex (I have allergies), daily housekeeping (costs extra), coffee maker, automatic doors (cumbersome to get in with a luggage carrier), laundry bag for dirty clothes. It's an economy hotel without an economy price.
pet friendly and quite place relaxing and not rushed. hotel was quiet. had nice kitchenette and plenty of room. They allowed my small dog!
Business response:
The team and I appreciate your kind remarks. We are glad to know that you were provided with clean, quiet accommodations and that the fully equipped kitchen was beneficial during your stay. It is also great to know you took advantage of our pet friendly policy. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 937 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.