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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No clean
Business response:
Betty, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Don’t stay here. While there we noticed it was not vacuumed very well because there were potato chip crumbs on the floor near a chair. Also there was a dirty washcloth and purple panties left on the shower rod. Also an old bar of soap in the shower. There were drops of brown spots on the ceiling (over flow of toilet? Who knows) in the shower and in the rest of the bathroom from the room above. It was advertised there was a free continental breakfast. It consisted of coffee, tea, oatmeal you had to make with hot water, and ti... read more
Business response:
M Brian, thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every vis... read more
Business response:
Thank you for your nice rating and letting us know about your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Nice Hotel with in the Budget It's comfortable and convenient. The hotel staff was very nice. Maintenance was very good
Business response:
Krishna, thank you for being our guest at Extended Stay America. We are delighted to know you found our location to be ideal for your needs and that you were impressed with our affordable price. Also, we have taken a note of your feedback with regards to our grab-and-go breakfast and will share it with our Brand Leaders to enhance our future guests’ experiences. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
The room was not clean, and I had to wait both for check in and check out. No one was behind the desk for almost a half hour each time. I don't think I would ever stay there again.
Business response:
Mikayla, we are extremely sorry for the difficulties you faced at our front desk. Your feedback has been discussed with the concerned team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bathroom and sink in kitchen were dirty. Toilet didn't flush very well. I did bring these concerns to the person at the desk.
Business response:
Thank you for reviewing your stay. Please accept our apologies for the difficulties you encountered in your room and for not resolving the problems to your satisfaction. We have discussed your feedback with the concerned team, and we’re working with them to identify and fix all the issues you mentioned. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
it was a god stay, but breakfast does not have much options compared to other hotels.
Business response:
Thank you for staying at Extended Stay America. Although you had a nice time with us, we are sorry that our grab-and-go breakfast offerings were not to your liking. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Nice hotel for a quick stop in the city and going out for the evening.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know your stay with us was an enjoyable one and that you liked our ideal location. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The room was mediocre; didn’t look like the pictures posted on the internet. The kitchen sink was dirty with food and the table was dirty. The room smelled musty when first walked in. The room could have been cleaned better. The friont desk personnel were extremely nice and friendly and accommodating.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.