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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenience location awesome personal freat features in the room.
Business response:
David, thank you for evaluating your stay with us. We’re so happy to know you loved your well-appointed room and that our excellent location was ideal for you. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management
The hotel is very basic. The staff is nice, which is good because you have to ask them for everything. The kitchenette is bare, so you have to have the staff give you everything from dish towels to dishes. The overall hotel is fairly clean, but not great. The free breakfast is some pastries in plastic wrap and basic oatmeal.
Business response:
Thank you for being our guest. We are pleased to know you were impressed with our friendly staff and that you had a pleasant stay here. However, we are sorry we missed meeting some of your expectations. Your feedback with regards to the grab-and-go breakfast will be shared with our brand leaders to determine new changes in the breakfast offerings. Thanks again, and we hope to host you back in the future for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
the first room they give to us it was dirty and the second smells so much like a cigarrete
Business response:
Jose, please accept my sincere apology for the cleanliness you encountered in your both the room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room was disappointing. The kitchen had a strong smell of syrup. The carpet was damp. Under the bed was not cleaned for awhile.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you faced in your room. We are discussing this matter with our housekeeping team immediately and we have asked them to make sure your room receives a deep clean. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The hotel room was dirty, pranut butter was encrusted on a light switch, dirt and debris on the carpet and linens were stained.
Business response:
Jess, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
lot of spiders and ants and the toilet didn't work it overflowed
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Basic The common areas of the hotel were not cleaned at all during our stay. There was popcorn all over the elevator floor, never cleaned up. Hallway carpets were filthy. Outside of our room sat a plunger our entire stay, on our last day there we were thankful for it as the toilet plugged with every flush. Asked for extra pillows told no. Room smelled like smoke was a monsmoking room, had to buy febreeze and open windows to.address odor. Walls are very thin, could here adjoining rooms conversations.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the cleanliness and maintenance issues you experienced while you were here. We have discussed your observations with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Also, our maintenance team is inspecting the toilet in your room in order to fix it before accommodating any other guest. We hope you consider a return visit so we can make a much b... read more
Disappointing stay. The receptionist is polite. But the floor is sticky. the light in bathroom is burn out. Show supplies has only a tiny piece of soap only. No shampoo or lotion or conditioner. The breakfast has barely nothing more than coffee and oatmeal. Overall, the stay is not worth the money.
Business response:
Katie, thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.