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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the Worst Hotel Service I ever used. Worst! They over booked the rooms and When I reached the hotel at 12:00 AM I was told that they are sold out and cant offer me a room. It was so late in the night and that being a long weekend we were unable to find another hotel which could offer us a room. So had to sleep in our Vehicle. Never again I will stay at Extended Stay. I will definitely take this to their higher management and screw them.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Condition of the beds, bathroom and room itself is very bad... breakfast mean just coffee for them; there was nothing but coffee.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback is shared with the housekeeping team to review and action. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Managemen... read more
Horrible Hotel Very dirty and it smells like an old bar. Stay away!
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Fair hotel close to conveniences Hotel manager Julie top notch. Did the best with what she has to work with. Room cleanliness sub par. Rug smelled of dirty feet. Kept a fragrance candle burning while I was in room. Bought cleaning supplies first day and cleaned room myself. Disclaimer- I am not a neat freak.Trash room down corridor overloaded and not emptied for days. Staff prompt in providing what was requested. Beds comfortable.
Business response:
Michael, thank you for posting a review of your stay. It's nice to read you liked our location and the service provided by our Julie. We will share your compliments. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Girish, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Prasanna, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Decent room, TV quality was poor, the breakfast offered, coffee, muffins and snack bars was pretty disappointing for what the room costs. If you are counting on having a decent breakfast included with your fee, stay elsewhere.
Business response:
Dan, thank you for being our guest. Although you liked your well-equipped room, we are sorry for the issues you experienced and the inconvenience it caused. Your feedback with regards to the grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and assists them in determining new future offerings. Also, your concerns with regards to the television have been discussed with our maintenance team to fix the problem immediately so that our future... read more
Overall pleasant experience. Just that it says breakfast doesn't mean they have a full breakfast. It's more of a snack bar.
Business response:
We appreciate you for taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
I would not stay at this property again. I didn’t feel the staff was friendly. I found the property to be dirty. I know it is an extended stay property but I still feel they should tend to rooms each day.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.