This profile has been claimed by the business owner or representative.
Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
no amenities, tiny beds that they call queen, no hair dryer, no lobby, no workout room, dirty
Business response:
Becky, we sincerely apologize for not meeting your expectations for a perfect stay. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Dirty sheets and pillow cases Checking in was easy and ok. There were 6 pillows in the room and all were dirty. Either stains or hair on pillow cases. Sheets are also not changed and dirty. Asked front desk to change but there were nobody doing housekeeping. They changed our room. It was ok but mattress’s are so so. Breakfast is grab-n-go style. Just few options (granola bar or muffin) Paid $101 for a night. I would recommend pay may be 20 more and get a decent hotel.
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback is discussed with the appropriate individuals of our organization in an effort to enhance our service level and facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Not good Strange smell. Cheap stuff inside. Bad breakfast.
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Not pleased I made the mistake of reserving a room on the wrong day. I understand the hotel policy of not carrying that reservation forward one day. But it was still disappointing.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues you experienced with your reservation. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
The towels had stains trash underneath the chair and bed dust everywhere only good thing was two of the employees was very nice
Business response:
Thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Not worth spending money on What a waste of money. Unfortunately it was one of the only hotels with rooms available that weekend. Now I know why. The kitchenette had nothing in the cabinets. Why is there a kitchenette if I need to bring everything? We had to go to Target to get cups for drinks. Then the hotel doesn’t even have an ice machine. What hotel doesn’t have an ice machine? They also don’t have a business center for us to print something. I guess we did have a roof over our heads, but I expect more for $150.
Business response:
Dave, please accept our apologies for not living up to your expectations and regret the inconvenience caused. As we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We value your feedback and will use it as an incentive to step up our game. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Floor in bathroom very dirty. Had a fall in our room due to the chairs on wheels and staff did not care or offer any assistance.
Business response:
I apologize for the cleanliness issues you experienced while you were here. We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I truly hope this unfortunate situation will not prevent you from staying with us again. Sin... read more
A graduation weekend trip Although we had been traveling to Urbana for 3 years to visit my son while in graduate school, we had never stayed at the Extended Stay. I had stayed at several others while on business and while our home was being remodeled. So I had certain expectations of Extended Stay. We were going to be there several days over graduation and to help my son move. The biggest shocker is that the kitchen is completely un-stocked. You have to ask for everything. For us the first thing we needed were cups and plate... read more
Business response:
Diana, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. We certainly apologize for your disappointment with the in-suite amenities. Since our rooms are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary ... read more
Business response:
Jeffrey, thank you for choosing our hotel for your stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We regret the inconvenience it caused. We hope you will consider giving us a chance, so that we can provide a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 3.5 star rating with 1,208 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open tomorrow at 12:00 a.m.