This profile has been claimed by the business owner or representative.
Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Extended Stay America - Chantilly - Dulles is located just one mile from the Dulles Expo Center in Chantilly, Virginia, and ten minutes from Dulles International Airport IAD. Enjoy spacious guest suites with fully-equipped kitchens, and complimentary internet access. Stay fit while staying in our Chantilly Suites hotel with a 24-hour fitness center featuring new equipment, and jogging trail.Extended Stay America - Chantilly - Dulles is located just one mile from the Dulles Expo Center in Chantilly, Virginia, and ten minutes ... read more
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall - adequate The location was good - it was near good food, gas, and a reasonable drive into DC for sightseeing. But it wasn't very comfortable. The bed was hard a a rock. The place felt overall a bit grimy. We couldn't get more towels unless we brought a wet towel to the desk to swap it out - even though they did not provide enough towels for the number of people in our party. The key card would not open hallway doors, so we had to go back to the desk to reprogram everytime we left our room. The kitchen suite had no c... read more
Business response:
Dear Kimberly, Thank you for taking the time to share your honest feedback. This level of detail is essential for us to know exactly how we can improve for future experiences. While we are delighted to know you appreciated the convenience of our location, we genuinely regret to hear that we fell short of delivering the fantastic experience guests have come to expect. We are sorry for the discomfort caused by the beds and if you were inconvenienced by our policy regarding the amenities and housekeeping. Additionally, we have ... read more
Amazing staff, clean, comfortable, quiet
The reception staff were very friendly and courteous. The manager asked us if we would change our room type due to an overbooking problem and we were happy to comply. When we checked into our rooms they were a bit smelly from the cleaning service and our floors were still wet, but no big deal. Our room was next to the main entrance and every time a new guest came in the entrance door slammed like an earthquake, so sleeping was a little difficult.
Business response:
Dear Michael, We are so glad to hear our front desk team made a great impression—thank you for your kind words! We appreciate your flexibility with the room change and apologize for the noise and any lingering odor that impacted your comfort. Your feedback helps us make improvements where they count. We hope to welcome you back to Extended Stay America for a more restful and seamless stay next time. Sincerely, Hotel Management
Room was clean and in good condition, the doors are not very disabled people friendly though and they are heavy. The morning breakfast could be better wasn't that great. Coffee was good though, overall not bad for the price.
Exelente atencion al cliente
Business response:
Dear Yessenia, We are thrilled to hear you had such a positive experience with our team! At Extended Stay America, providing attentive and friendly service is something we genuinely care about, and it’s great to know it made a difference during your visit. Thank you for your kind words—we appreciate you choosing to stay with us and look forward to welcoming you back soon! Sincerely, Hotel Management
The lady at the front desk did not listen to what we were saying and charged the wrong card for the security deposit. It took us fifteen minutes to check in because someone kept having to be called to fix issues with how we were being checked in. This included the fact the receptionist had to check if our room was okay. I reserved the room months in advance. I specifically got a non smoking room because I have difficulty with strong smells. As soon as we entered the building where our room was we were struck by a strong smel... read more
Business response:
Dear Alyssa, Thank you for taking the time to share your feedback. We appreciate your kind remarks and sincerely regret the inconvenience you experienced during your visit. Your experience does not align with the standard of service we strive to uphold, and we apologize for any discomfort or frustration this has caused. We appreciate your patience and understanding, and we’re committed to making necessary improvements. We hope to have the opportunity to welcome you again and provide a stay that better meets your expectations... read more
Clean property. Super close to the airport so there is plane sounds.
Nice with some issues The large burner element on the stove was broken and I reported it to the front desk, however it was not fixed. I will give a shout out to the manager for giving an $80 credit because of that. Another issue was we were given a third floor room and was told there was an elevator. The problem was it wasn’t working, which meant we had to climb the stairs and I have a bad hip. Outside of these issues, the room was very comfortable and roomy. We would recommend this facility in a moment.
Business response:
Dear Guest, We are so glad to hear you found the room comfortable and spacious—that means a lot to us at Extended Stay America. We are truly sorry for the inconvenience with the stove and elevator, and we appreciate your patience and understanding. It’s great to know our manager was able to help make things right. We value your recommendation and look forward to welcoming you back for an even smoother stay next time! Sincerely, Hotel Management
Razoável, o café da manhã mencionado no anúncio é apenas o café da máquina e barra de cereal ou seja não existe café da manhã incluso . O restante está ok , lugar limpo e com boa estrutura .
Business response:
Dear Guest, Thank you for your honest feedback. We understand how expectations around amenities like breakfast can impact your overall experience, and we apologize if the offerings did not meet what you anticipated. While the available options may be limited, we are glad you found the accommodations clean and well-maintained. Your observations are valuable, and we will keep them in mind as we continue to assess how best to serve our guests. We hope you will consider staying with us again so we can provide a more satisfying e... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 4.3 star rating with 849 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.