Extended Stay America - Chantilly - Dulles

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service to every guest, and your feedback will be shared with the appropriate individuals. We hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your kind words with us. We are pleased to know our team made such a positive impression and contributed to a comfortable visit. Our staff takes pride in being welcoming and attentive, and your recognition truly means a lot to everyone. Thank you for choosing Extended Stay America, and we would be happy to welcome you back again whenever your plans bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback and for noting our property for suitability for extended visits. However, we regret that the overall condition did not leave a better impression. Our goal is to provide a comfortable and well-maintained environment, and your comments will be shared with our team so improvements can be made. We hope you will consider staying with us again so we can provide you with a much more positive experience Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We are pleased to know your stay was satisfactory and that the overall experience met your needs. While it may not have stood out, we appreciate you choosing us and hope that with future visits, we can provide an even more comfortable and memorable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We regret any aspects of your experience that fell short of your expectations. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. Thank you once again for your insights, and we look forward to the opportunity to welc... read more

Business response:

Dear Guest, We sincerely apologize that our coffee and food offerings did not meet your expectations. We aim to provide a variety of quality options to cater to different tastes, and we regret that you found the choices unsatisfactory. Your comments will be shared with our breakfast teams to help improve both the selection and quality of our offerings. Guest satisfaction is very important to us. We hope you might consider giving us another opportunity to provide a more enjoyable experience in the future. Sincerely, Hotel Man... read more