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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good place recommend
Did not have updated means to charge electronics. Had to go to desk in order to get hair dryer. Glad I noticed before morning. No hot water. Had to shower with cold water. Parking lot was very full and many large pickups made it difficult to park. Bed was comfortable.
Good
Business response:
Dear Mohamed, Thank you for reviewing your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests’ expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management
Average
Business response:
Dear Stacy, Thank you for sharing your thoughts with us. We are glad to know your experience was smooth overall, and we appreciate you allowing us to host your visit. Your feedback helps us continue improving, and we hope to make your next stay at Extended Stay America even more enjoyable. We’d love the chance to welcome you back soon. Sincerely, Hotel Management
Overall - adequate The location was good - it was near good food, gas, and a reasonable drive into DC for sightseeing. But it wasn't very comfortable. The bed was hard a a rock. The place felt overall a bit grimy. We couldn't get more towels unless we brought a wet towel to the desk to swap it out - even though they did not provide enough towels for the number of people in our party. The key card would not open hallway doors, so we had to go back to the desk to reprogram everytime we left our room. The kitchen suite had no c... read more
Business response:
Dear Kimberly, Thank you for taking the time to share your honest feedback. This level of detail is essential for us to know exactly how we can improve for future experiences. While we are delighted to know you appreciated the convenience of our location, we genuinely regret to hear that we fell short of delivering the fantastic experience guests have come to expect. We are sorry for the discomfort caused by the beds and if you were inconvenienced by our policy regarding the amenities and housekeeping. Additionally, we have ... read more
Amazing staff, clean, comfortable, quiet
The reception staff were very friendly and courteous. The manager asked us if we would change our room type due to an overbooking problem and we were happy to comply. When we checked into our rooms they were a bit smelly from the cleaning service and our floors were still wet, but no big deal. Our room was next to the main entrance and every time a new guest came in the entrance door slammed like an earthquake, so sleeping was a little difficult.
Business response:
Dear Michael, We are so glad to hear our front desk team made a great impression—thank you for your kind words! We appreciate your flexibility with the room change and apologize for the noise and any lingering odor that impacted your comfort. Your feedback helps us make improvements where they count. We hope to welcome you back to Extended Stay America for a more restful and seamless stay next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,356 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.