This profile has been claimed by the business owner or representative.
Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
accessible to the places I needed to go
The pillows were hard we couldn’t sleep on them the couches were old and itchy other was it was ok we called down to the front desk for kitchen supplies we had to then go pick them up and take out our own trash they told us to leave outside the door but never came then sent a letter saying don’t leave the trash in front the building it wasn’t us so I called she said it was for all the guest overall it was nice and safe environment
Very good place recommend
Did not have updated means to charge electronics. Had to go to desk in order to get hair dryer. Glad I noticed before morning. No hot water. Had to shower with cold water. Parking lot was very full and many large pickups made it difficult to park. Bed was comfortable.
Good
Business response:
Dear Mohamed, Thank you for reviewing your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests’ expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management
Average
Business response:
Dear Stacy, Thank you for sharing your thoughts with us. We are glad to know your experience was smooth overall, and we appreciate you allowing us to host your visit. Your feedback helps us continue improving, and we hope to make your next stay at Extended Stay America even more enjoyable. We’d love the chance to welcome you back soon. Sincerely, Hotel Management
Overall - adequate The location was good - it was near good food, gas, and a reasonable drive into DC for sightseeing. But it wasn't very comfortable. The bed was hard a a rock. The place felt overall a bit grimy. We couldn't get more towels unless we brought a wet towel to the desk to swap it out - even though they did not provide enough towels for the number of people in our party. The key card would not open hallway doors, so we had to go back to the desk to reprogram everytime we left our room. The kitchen suite had no c... read more
Business response:
Dear Kimberly, Thank you for taking the time to share your honest feedback. This level of detail is essential for us to know exactly how we can improve for future experiences. While we are delighted to know you appreciated the convenience of our location, we genuinely regret to hear that we fell short of delivering the fantastic experience guests have come to expect. We are sorry for the discomfort caused by the beds and if you were inconvenienced by our policy regarding the amenities and housekeeping. Additionally, we have ... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,345 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.