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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Extended Stay America - Chantilly - Dulles is located just one mile from the Dulles Expo Center in Chantilly, Virginia, and ten minutes from Dulles International Airport IAD. Enjoy spacious guest suites with fully-equipped kitchens, and complimentary internet access. Stay fit while staying in our Chantilly Suites hotel with a 24-hour fitness center featuring new equipment, and jogging trail.Extended Stay America - Chantilly - Dulles is located just one mile from the Dulles Expo Center in Chantilly, Virginia, and ten minutes ... read more
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Firstly Nothing to like Secondly they have lots of area to improve 1. Kitchen looks super old 2. Underneath of kitchen dirty 3.Towels dirty 3.It’s not hygiene; I mean thousand spots on Tv and all around etc…
Business response:
Dear Indrajit, Thank you for reviewing your recent visit to our hotel. We value your detailed evaluation as we always want to know how we can enhance our guest's satisfaction. We will address your remarks with the concerned individuals to ensure a much-improved stay for future guests and uphold our high service standards. We hope you will allow us a future opportunity to make this up to you and provide you with the exceptional hospitality you deserve.Sincerely,Hotel Management
The kitchen in our room had nothing. When I asked the front desk I don’t think he understood what I was saying, because he told me I could get coffee downstairs only in the morning. None of my card keys opened the door to the gym. On checkout day, housekeeping tried to come clean our room 2 hours before checkout time. While we were still in the room.
Business response:
Dear Ana, We appreciate you staying with us and posting your valuable feedback. We strive to provide a seamless experience for every guest with exceptional services and accommodations. Therefore, we regret the issues you encountered while with us. We will share your concerns with the appropriate individuals to ensure we are well-poised to serve our guests moving forward. We hope you will revisit us for a more satisfying stay when you return to Chantilly.Sincerely,Hotel Management
This property looked clean on arrival. However, we saw 3 roaches the next AM when turning on the bathroom light. They had half a roll of toilet paper for a booking for 6 and only 3 towels. I went down to the desk to ask for more towels and toilet paper. They told me they didnt have any extra but they could wash what we had used and give it back. Location was great, near tons of restaurants, airport, etc but I won't be back. If you can't supply enough towels for youe guests and have a big problem, thise are pretty big issues.
Business response:
Dear Karen, Thank you for choosing us. It is glad to know you had a pleasant time here. However, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
All good
The room was a good size but it needs some serious attention. There was nail polish all over the floor and table as if people lived there and didn’t clean up. The beds were horrible and I only needed the room to sleep since it was a work trip. The girl at the front desk was very blah and not super friendly. Disappointed to say the least.
Business response:
Dear Shelly, Please accept our apologies for not providing the impeccable accommodations you should have received, and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 4.3 star rating with 810 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.