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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The people were nice but the room had roaches and the dishes that the kitchen was supposed to have in it I had to pickup from the office.
Business response:
Dear Gayle,Thank you for your feedback. While we are pleased to hear you found our team friendly, we deeply regret the issues you encountered during your stay. The presence of pests is unacceptable, and we are taking immediate steps to address this with our pest control team. We also apologize for the inconvenience of having to pick up kitchen items from the office. Your comments will help us improve our service and ensure a more seamless experience for future guests. We appreciate your candid feedback and hope you will give... read more
You get what you pay for This facility was adequate and was clean, but is clearly run down, no frills. The hallway smelled bad as did the living room furniture in our room. The bedding was a very thin duvet wrapped in two flat sheets and there were no additional blankets available. No bedding is provided for the fold out sofa bed. There is a kitchen but the cabinets are completely bare. You are meant to be able to request a dishes pack but we went to the front desk twice, and no one was there. Though there was meant to be a ... read more
Business response:
Dear Cori,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay. While we are glad you found the facility clean, the location convenient, and the staff friendly, we deeply regret that other aspects of your visit fell short. Your concerns about the condition of the furniture, bedding, kitchen supplies, and water pressure have been noted and shared with our team for immediate attention. We understand how these issues impacted your comfort, a... read more
A bit run down
Business response:
Dear Andres,Thank you for your perfect rating! We’re delighted you enjoyed your stay at Extended Stay America. While we acknowledge your comment, we’re continuously working to enhance our facilities for an even better guest experience. We hope to welcome you back soon!Sincerely,Hotel Management
The things I didn’t like about my stay is the inconvenience of not having kitchen appliances in the room although it does say you have to ask also I had a room on the third floor and the elevator was not working had to carry the luggage all the way to the third floor heavy luggage at that the room was OK had dirty towels from previous stay from someone else and the smell overall was bad especially passing the second floor and the staff was horrible
Business response:
Dear Bryan,Thank you for sharing your concerns. We deeply regret the challenges you faced during your stay, from the missing kitchen appliances to the elevator outage and the cleanliness issues. This falls far short of the standards we aim to uphold. Please accept our sincere apologies for the inconvenience caused. Your feedback is invaluable, and we are taking immediate steps to address these matters. We hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Managem... read more
Will chose different hotel next time. Though it was clean and comfortable, I still found roaches. Our toilet was backed up all weekend and sometimes the water tank would not fill.
Business response:
Dear Maria,Thank you for sharing your experience. We are genuinely sorry for the issues you encountered, particularly with pests and plumbing, which affected your stay. While we’re glad to hear you found the space clean and comfortable, these problems are unacceptable, and we deeply regret the inconvenience caused. Please know we are taking immediate steps to address these concerns and prevent future occurrences. We hope you will consider staying with us again, as we are committed to providing a much-improved experience.Sinc... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.