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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff that received me at the Reception around 2230 on Thursday 14 November 2024 by name Maria was a very unfriendly and unhelpful person. Most likely she has problems in race relations. Secondly, the property policy of taking $50 as safe deposit for any potential damages to the hotel facilities require serous review. First, this was not indicated in the terms of sales by Expedia. Secondly, the checking of any damages is not done in the presence of the guest. This creates room for the hotel staff to make claims against a... read more
Business response:
Dear Obiora, Thank you for sharing your concerns. We sincerely apologize for the unwelcoming experience you had with our staff, as well as the issues regarding the security deposit and inspection process. While the deposit is standard practice for incidentals and is fully refundable, we understand the confusion and agree that the inspection should be more transparent. Please note that the refund typically takes about a week to process. We value your feedback and will work to improve our communication and policies moving forw... read more
I have stay in so many hotels but this one is by far the worst one I booked. First they change my reservation from a suite to a 2 room reservation withoutnotify me beforemy arrival, then the rooms were not even next to each other on top of that one of the rooms smell like weed, mold and humid. The other room had roaches as you can see on the picture. I would never ever come to this hotel again. If I was able to give this a lower rating I would definitely do it but they don't give you any other options.
Business response:
Dear Patricia,We deeply regret the issues you encountered during your stay, and we sincerely apologize for the inconvenience and discomfort this caused. The situation with your reservation, room conditions, and cleanliness is unacceptable and does not reflect the high standards we aim to provide. Your feedback is incredibly valuable, and we will investigate these concerns to ensure immediate improvements. Please know we take these matters seriously and are committed to providing a better experience for future guests. We unde... read more
Did not get rooms close together as expected. Rooms decor and furniture were old and abused. Smoking area close to rooms.
Business response:
Dear Jacques, Thank you for your feedback. We sincerely apologize for not meeting your expectations regarding room proximity and the condition of the decor and furniture. Your concerns about the smoking area are also noted as we strive to create a comfortable environment for all our guests. We appreciate your input, as it helps us identify areas for improvement. We hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management
Did not provide access keys
Business response:
Dear Dan, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the access keys during your stay. It is our goal to ensure a seamless experience for all our guests, and we regret that we fell short in this instance. Your concerns are taken seriously, and we will address this issue with our team to prevent future occurrences. We appreciate your understanding and hope you might consider staying with us again, allowing us the opportunity to provide you with a more positive experience.Sin... read more
Not clean. Cockroaches were lying around
Business response:
Dear Vasudevan, Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered during your stay and any discomfort this caused. Maintaining a high standard of cleanliness is a priority, and it’s disappointing to hear that we missed the mark. Please be assured that we’re addressing pest control and cleanliness protocols to prevent such situations in the future. We are committed to improving our services and providing guests a comfortable, welcoming experience. We hope you will consider giving us ... read more
Toilets not working, Room keys did not work. Everytime u go out someone from hotel got to check u into room. Staff was inconsiderate and told me that they can refund and I need to book somewhere else if don’t like it.
Business response:
Dear Rajender,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with the room keys and the toilet and the unsatisfactory interaction with our staff. This is not the level of service we aim to provide, and your concerns will be addressed with the team to ensure improvements are made. We regret that your stay was impacted and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
There was a cockroach crawling on the counter in the bathroom. There were not enough space for cars in the park lot. The staff told me to park at the mall across the road
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, particularly with the presence of a cockroach. This does not reflect our standards, and we will address this matter with our housekeeping team to ensure it is resolved. Additionally, we understand the frustration regarding parking availability and appreciate your understanding as we work to improve this aspect for our guests. Your experience is important to us, and we hope you will consider staying wit... read more
Very poor maintenance When we walked in the door and turned on the lights we saw cockroaches scatter. The door would not accept our room card and were told we had to walk to the opened of the bldg. and use the other door. Then front desk said the elevator did not work so at 68 years old we had to carry our bags up the stairs to the third floor.
Business response:
Dear Scott,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the inconvenience you encountered, particularly with the maintenance issues and pest concerns. This is not the standard we strive to uphold, and we regret the impact it had on your stay. We understand the frustration of having to carry your bags up the stairs, especially under the circumstances. Please know that we are addressing these matters urgently to ensure improvements. We truly appreciate your feedback and hope... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.