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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property wasn’t maintained very well. My main issue was that they didn’t have my reservation. Not a huge deal, as I could fix that with Expedia. However, the “manager” checked me in, said he would get the reservation when the systems came back up. No worries as it was 0030-0100 and my pregnant wife and I were just getting in from from Korea traveling 24 hours and just needed to get to bed. I said I would check back in the am and square it away. Figured he was being helpful. However, when I came back in the morning, he sa... read more
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us we look forward to you future stay
Business response:
Thank you for your stay
When we got there they said they did not have our reservation even though I showed them the confirmation email. I had paid for the reservation two weeks prior
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America Chantilly Dulles and providing your honest feedback. We sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the team members to ensure necessary guidelines are in place. Once again thank you for taking the time for sharing your feedback. Sincerely, Shakeya
Got several nasty nights after staying one night in rm 227. The red rum hallway with the flickering lights was rather unsettling late at night. The staff are friendly though.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
No Parking! I arrived at Dulles Airport around 11:30 last night, and by the time I collected my bag & car, I didn’t arrive at the hotel until around 1:00 am. The place was full, but several construction trucks were taking up two parking spaces and there was only one spot left, which was very narrow and between two trucks. It took me several minutes to get my car into the spot, and I had to unload before pulling in and crawl out on the passenger side in 30 degree weather. Not fun after a long day of travel. Now I am hoping my... read more
Broken pool, ants, and not clean The pool didn't work the entire week we were there. The front desk said we could walk a little over a mile across very busy traffic with little kids to swim. Needless to stay, my kids were stuck in the room all day while I was gone for my conference. When I called to book the room, I was told that there is a pool and that it was only a 15-20 minute drive into Washington, D.C. It was about a hour drive on a good day! There were ants in the room. I asked for a roll away bed and the front desk c... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,337 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.