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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WiFi is trash don’t bring no game system there. They don’t have breakfast or a workout center. It’s dirty and the lighting is dim
Business response:
Thank you for staying with us. We have shared your feedback with our team as a teachable moment. We hope you give us another chance in the future.
NEVER AGAIN. MANY PROBLEMS & POOR CUSTOMER SERVICE We reserved 2 rooms here & had problems with each. Room 1: There were several dried up pieces of french fries strewn on the floor by the couch when we 1st arrived. Also, there were streaks of dried up blue toothpaste on the bathroom wall by the vanity. Both are out in plain sight & easily visible. Room 2: Smelly room. Slow shower drain. Chirping smoke detector on a Fri night. Front Desk clerk told us to wait til the MORNING when Engineering arrived! Now how can you sleep wit... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, It is certainly disappointing to hear about your experien... read more
People are so rude and will never come back ever again. They want to pay $7 for clean. Not recommend
Business response:
We do apologize for this we have shared you concerns with the team.
Business response:
Thank you for your stay
Bad Overnight service was rude
Business response:
Chad, thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management
Bad Rude customer service overnight
Business response:
Chad, thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the poor service you received from our staff and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret if we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals to ensure this is not repeated in the future. We hope you will consider giving us a second chance to provide you wit... read more
The hotel was fine. Expedia completely dropped the ball. My confirmation was not accepted by the hotel. I called expedia, was put on hold for 58 minutes. I had to rebook with the hotel directly. I have already disputed the expedia charge on my credit card.
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.