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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room service was not provided even though I was told it would be available on Sunday. Towels were requested but there were not enough towels so we had to use the used towels. There was only a few facial tissues left in the box when we were checked in so had to request a new one and no one brought it and we had to go to the front desk for all of these services. Very inconvenient.
Business response:
Dear Mahdi, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We hope to regain your trust and welcome you back the next time your travels bring you to our area.Sincerely,Hotel Management
The property's location, convenient to Dulles airport and several restaurants, is the only good thing about this property. I only interacted with three employees, all of whom were courteous. But one of the desk employees barely spoke English and was quite hard to understand. The room was sufficiently large, but everything was outdated. The room was not well kept or clean. Walking along the floor, my socks collected enough hair to make me believe that a dog had been in the room the previous night. I will not be returning.
Business response:
Dear Anthony, We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience. We have taken note of your observations regarding the cleanliness issues and the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Thanks again for sharing your feedback; Considering our location and warm hospitalit... read more
I reserved a not smoking room. The entire building was infected with cigarette ; I asked several times for noise upstairs . Breakfast poor . I asked for redund in front desk ; they asked me to contact Expedia .
Business response:
Dear Xiomara, Thank you for sharing your experience. We sincerely apologize for not meeting your expectations. Please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. We appreciate your patience and hope you will allow us ... read more
A good example of what is wrong with our country. Language barriers with desk personnel on all but one occasion. Poor maintenance of the site. Poor maid service. Lots of public welfare people were obviously put there by the county because there was no place else to put them. Lots of things are wrong with the initial room. But at least the day staff tried to fix it. Suggest someone at Hotels.com check it out.
Business response:
Dear Guest, Thank you for sharing your experience with us. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are working to remedy these issues so that your visit will be perfect next time. Thank you for caring about improving our guest services; we hope you will come back soon so we can demonstrate our dedication to outstanding experiences for every guest.Sincerely,Hotel Management
Some of the staff were rude and not helpful. We checked in with 3 in the room. Room only had towels for two. They say there’s a fully equipped kitchen. There is a refrigerator, cook top, and dishwasher. However nothing is provided unless you ask for it (toaster, coffee maker, dishes). We were handed a bin to carry these back to our room. The bathroom vanity has three light bulbs of which only one worked. We asked for the bulbs but rudely told there was none. Won’t stay again.
Business response:
Dear Theresa, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff was not responsive to your needs while you were here and apologized for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
We found three roaches in our room. Two dead ones and a live one in the shower. I felt so grossed out I couldn’t even take a shower. The room seemed clean; but to find a dead roach near our bed was disgusting.
Business response:
Dear Jenna, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.