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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So dirty…. There are ladybugs living inside of the kitchen ceiling pan and crawling out when the light is on. The refrigerator wasn’t even cleaned and stuff from previous visitors were still inside of it. Don’t stay here. U can find better ones with this price.
Business response:
Dear Joan, Please accept our apologies for not meeting your expectations. You have our assurance that your feedback has been shared with our pest control provider and housekeeping team to ensure our suites are kept bug-free and clean for guests to experience an enjoyable stay. We wish to welcome you back to our hotel and consider giving us another opportunity to provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
Room, bed, bathroom smell.
Business response:
Dear Tuncay, we appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Did not stay and was turned away after leaving a concert
Business response:
Dear Philip, thank you for choosing us. We are sorry you were not able to stay with us this time. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Please stay with us next time you visit our area so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
Check reviews before staying The grounds were dark, urine in the elevator, trash on the ground and drug usage was happening on the property. We ended up leaving and not staying, finding another location to spend the night
Looked much, much better on the outside than on the inside. After dark, lobby was difficult to find. Carpet and interior of rooms were run-down. Walls were very thin and there was a shouting match going on in the room next to mine, heavy footsteps in the room above. "Breakfast included" was 2 small muffins or a packet of oatmeal - not what breakfast included generally means. I would rename this "Stay Away America". By far the worst review I have ever given any business. However - both staff members I interacted with were Exc... read more
Business response:
Dear Anne, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. We will share your feedback with the team and ensure corrective measures are taken. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincer... read more
Avoid this hotel at all costs. This hotel is a joke. Avoid at all costs. Check in took 25 minutes because the hotel switched computer systems a month before our checkin date, and never transferred the bookings to the new system. Very unprofessional by management to not take care of this before guests arrive. During our 4 day stay, we had to go back to the check in desk to get new room key cards, as they constantly failed when trying to get into the building and room. Literally had to go get new key cards every single day of ... read more
Business response:
Dear Patrick, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing t... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,337 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.