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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the booking was not available and i did not stay there.. I called and was told a credit would be made but did not get it.. please issue me a refund for 72129765123896
Business response:
Eric, thank you for the candid review. We regret the predicament with your reservation and that we were not able to accommodate you. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Just felt worn down and dated. Guests were propping exterior doors open with the ricks in the landscaping making it feel unsafe.
Business response:
Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Did not feel clean, many bugs in room.
Business response:
Thank you for staying with us we value you your feedback. We have shared your review with our staff as a teachable moment. Thanks again for staying and we look forward to serving you in the near future.
Worst stay at a hotel Did not get room that I reserved , Reserved a 2 room suitewith 2 queen beds. After I checked in and went to the room The room was a regular room with 1 queen bed I went down to the front desk that I had the wrong room I was told told that they were over booked and that is the only room available but was still charged the same rate. ended up sleeping on a pull out. The smoke detector started chirping at midnight called front desk and was told they cant do anything till the morning as the manager was not ... read more
Business response:
Leonardo, thank you for your honest evaluation. We regret not meeting your expectations and are sorry that we were not able to accommodate you in the room of your choice. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We will also share your comments with our engineering team regarding the issues you had with the fire alarm and make sure the problem is resolved immediately. We hope that we will have a future opportunity to show you the exceptional stay we are comm... read more
Poor amenities
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
WiFi is trash don’t bring no game system there. They don’t have breakfast or a workout center. It’s dirty and the lighting is dim
Business response:
Thank you for staying with us. We have shared your feedback with our team as a teachable moment. We hope you give us another chance in the future.
NEVER AGAIN. MANY PROBLEMS & POOR CUSTOMER SERVICE We reserved 2 rooms here & had problems with each. Room 1: There were several dried up pieces of french fries strewn on the floor by the couch when we 1st arrived. Also, there were streaks of dried up blue toothpaste on the bathroom wall by the vanity. Both are out in plain sight & easily visible. Room 2: Smelly room. Slow shower drain. Chirping smoke detector on a Fri night. Front Desk clerk told us to wait til the MORNING when Engineering arrived! Now how can you sleep wit... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, It is certainly disappointing to hear about your experien... read more
People are so rude and will never come back ever again. They want to pay $7 for clean. Not recommend
Business response:
We do apologize for this we have shared you concerns with the team.
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,337 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.