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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cons: We reserved a 2 bedroom unit but were told they did not have one available upon arrival. The kitchen provided the bare minimum. No paper towels, dish soap, dishwasher soap, cups (except 4 coffee mugs),one pan, no starter coffee. The bed was hard and lumpy. Our room keys stopped working on day two. Pros: Parking was easy. The area felt safe. Room was clean enough. We did see a few beetles in the room but that can happen. Location was good if you don't need to be close to a Metro. Grocery stores and restaurants were clos... read more
Business response:
Mark, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
One of the biggest perks was having a kitchen in the suite. However, this property is a bit run down and far from what you see in the pictures.
Business response:
Sarah, thank you for sharing the specifics of your visit. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. On a positive note, we are happy you appreciated having a kitchenette in your guest room. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Thin walls, clean, but dilapidated,If it were $10 cheaper maybe worth it, but several other hotels nearby are same price and much nicer.
Business response:
Stephen, we appreciate you being our guest and sharing your observations. We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. While we know this stay did not provide you with the value you were hoping for, we are hopeful to have a future opportunity to welcome you back whenever you are in the area. Sincerely, Hotel Management
I found several small bugs in my room, which I concluded were carpet beetles (not bed bugs). Other than that, the room was relatively clean. Although the dish washing machine did leak once. The cleaning lady, who came by once a week, was very nice and efficient. The front desk staff was ok but refused to let me keep my car in the lot (which is usually half empty) for a week while I traveled to a different city, even though I had already rebooked a room at this property for after I returned from my trip. The key cards would c... read more
Business response:
Dimitri, thank you for taking the time to share your feedback. We are sorry we could not accommodate your request for parking your vehicle during your visit to another city, and we apologize for the issues that kept your stay from being perfect. Our pest control provider has been alerted and make sure we prevent such reoccurrences. We will also share your comments with our team regarding the issues you had with the key cards and ensure we avoid such reoccurrences. We also appreciate you pointing out the things you would chan... read more
You can hear guests from other rooms. Loud noises all night and no sign of hotel staff checking or stopping it.
Business response:
We are glad you stayed with us recently andwe appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, ... read more
Couldn’t stay even stay 5 min in the room :( I had planned on staying 5 nights while I was having work done to my house. I walked into the building that my room was in, and was hit with an extremely strong smell of weed. It was an instant contact high, and not good for someone that does not smoke. I made it to my room, and was extremely disappointed. The room was outdated, and had the stale smoke smell that is horrible to a non-smoker. It was bad enough that I was in the room for about 5 minutes, then back down to the office... read more
Business response:
Thank you for providing us with your feedback. We are disappointed to know that you left us earlier than anticipated. We are truly sorry to read about the discomfort you experienced due to the excessive smoke odor. . We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We also regret knowing you were unhappy with the condition of your suite. We hope to host you on a future visit and regain your trust. Sincerely... read more
The three toiletry bottles in the shower were completely empty. Bad.
Business response:
Paul, thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.