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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was stretched thin and not super helpful, though nice.
Business response:
David, thank you for reviewing your stay with us. Although you liked our staff, we are sorry that we were not able to cater to all of your needs. We value your feedback as it will help us to improve our future guests' experience. We hope you will give us a chance to welcome you back soon. Sincerely, Hotel Management
the booking was not available and i did not stay there.. I called and was told a credit would be made but did not get it.. please issue me a refund for 72129765123896
Business response:
Eric, thank you for the candid review. We regret the predicament with your reservation and that we were not able to accommodate you. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Just felt worn down and dated. Guests were propping exterior doors open with the ricks in the landscaping making it feel unsafe.
Business response:
Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Did not feel clean, many bugs in room.
Business response:
Thank you for staying with us we value you your feedback. We have shared your review with our staff as a teachable moment. Thanks again for staying and we look forward to serving you in the near future.
Worst stay at a hotel Did not get room that I reserved , Reserved a 2 room suitewith 2 queen beds. After I checked in and went to the room The room was a regular room with 1 queen bed I went down to the front desk that I had the wrong room I was told told that they were over booked and that is the only room available but was still charged the same rate. ended up sleeping on a pull out. The smoke detector started chirping at midnight called front desk and was told they cant do anything till the morning as the manager was not ... read more
Business response:
Leonardo, thank you for your honest evaluation. We regret not meeting your expectations and are sorry that we were not able to accommodate you in the room of your choice. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We will also share your comments with our engineering team regarding the issues you had with the fire alarm and make sure the problem is resolved immediately. We hope that we will have a future opportunity to show you the exceptional stay we are comm... read more
Poor amenities
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.