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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your stay
Bad Overnight service was rude
Business response:
Chad, thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management
Bad Rude customer service overnight
Business response:
Chad, thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the poor service you received from our staff and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret if we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals to ensure this is not repeated in the future. We hope you will consider giving us a second chance to provide you wit... read more
The hotel was fine. Expedia completely dropped the ball. My confirmation was not accepted by the hotel. I called expedia, was put on hold for 58 minutes. I had to rebook with the hotel directly. I have already disputed the expedia charge on my credit card.
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Room was not what was advertised, this room was prepaid and then they charged me again when i arrived
Business response:
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. As your review is anonymous, we would appreciate additional information to identify your details so we may properly investigate and follow up. Thanks again for being our guest and sharing your feedback. Sincerel... read more
Staff very unfriendly and not helpful
Business response:
Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our staff. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to Chantilly, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
Business response:
Thank you for your stay
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,337 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.