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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Turned away Hotel refused to honor reservation. Wouldn’t even unlock the door.
Business response:
Dear Guest, thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
MY GUEST WAS NOT GIVEN ANY CHECK IN
Business response:
Dear walter, our goal is to provide every guest with an exceptional stay; therefore, we are sorry for the inconvenience you and your guest experienced. Although such incidents are rare, please be assured we will review the incident with our team to check what went wrong. We appreciate your patience. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Room was filthy with what looked like blood stains on curtains, the sink was wet with opened soap, there was food in the room and the fridge hadn’t been cleaned! We arrived at 1am and had been driving all day so went straight to bed and didn’t check out the room until we woke up, boy did we learn our lesson! We were disgusted once we woke and saw the condition of the room. The walls were thin so you could hear the people above and the elevator shaft was near our room so there were loud noises all night. The only plus was the... read more
Business response:
Dear Melanie, we are very disappointed to read your comments concerning the condition of your suite. Unfortunately, our apologies will not be enough, as we never mean to disappoint our guests. We have discussed this incident with our housekeeping team to ensure they are always diligent in inspecting a room before allocating it to future guests. We hope you consider giving us another chance to provide the hospitality you always expect from us. Sincerely, Hotel Management
Something about door security was broken at both ends of the hall which caused beeping noise at all times. Doors between suites had no sound proofing as if door was open. All floor, surfaces, halls, surroundings seemed beat up
Business response:
Dear KEVIN, we are very sorry for the inconvenience you experienced. We can assure you that what you experienced is not acceptable by our standards. We are taking corrective action with our housekeeping and maintenance team to ensure the areas you highlighted gets a check. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Rude people, no customer service, old and smelly room.
Business response:
Hossein, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take the nece... read more
Cons: We reserved a 2 bedroom unit but were told they did not have one available upon arrival. The kitchen provided the bare minimum. No paper towels, dish soap, dishwasher soap, cups (except 4 coffee mugs),one pan, no starter coffee. The bed was hard and lumpy. Our room keys stopped working on day two. Pros: Parking was easy. The area felt safe. Room was clean enough. We did see a few beetles in the room but that can happen. Location was good if you don't need to be close to a Metro. Grocery stores and restaurants were clos... read more
Business response:
Mark, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
One of the biggest perks was having a kitchen in the suite. However, this property is a bit run down and far from what you see in the pictures.
Business response:
Sarah, thank you for sharing the specifics of your visit. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. On a positive note, we are happy you appreciated having a kitchenette in your guest room. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Thin walls, clean, but dilapidated,If it were $10 cheaper maybe worth it, but several other hotels nearby are same price and much nicer.
Business response:
Stephen, we appreciate you being our guest and sharing your observations. We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. While we know this stay did not provide you with the value you were hoping for, we are hopeful to have a future opportunity to welcome you back whenever you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,337 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.