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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Room was not cleaned they were a woman pad in the bathroom disgusting and I asked for a refund and they said yea and then they said no
Business response:
Dear Anthony, We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Please know your feedback has been shared with our housekeeping department to ensure a review of our processes. We are committed to ensuring we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely,Hotel Management
Pros: The property is in a good location with lot of amenities nearby Cons: The property is not very well maintained. I have stayed in ESA years ago and it was a very well furnished room back then. This time, it is very disappointing - there are no utensils in the room nor enough linen! You have to walk to the lobby and they would walk you into a dark room to pick all the utensils that you need! The lobby is noisy and the room is not at all soundproof, The property in general looks very old so I would not recommend this to a... read more
Business response:
Dear Sudhakar, We are sorry that we did not meet your expectations regarding the upkeep of our property and service, and we hope you will accept our apologies for what transpired. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we regret this was not your experience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
So dirty…. There are ladybugs living inside of the kitchen ceiling pan and crawling out when the light is on. The refrigerator wasn’t even cleaned and stuff from previous visitors were still inside of it. Don’t stay here. U can find better ones with this price.
Business response:
Dear Joan, Please accept our apologies for not meeting your expectations. You have our assurance that your feedback has been shared with our pest control provider and housekeeping team to ensure our suites are kept bug-free and clean for guests to experience an enjoyable stay. We wish to welcome you back to our hotel and consider giving us another opportunity to provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
Room, bed, bathroom smell.
Business response:
Dear Tuncay, we appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Did not stay and was turned away after leaving a concert
Business response:
Dear Philip, thank you for choosing us. We are sorry you were not able to stay with us this time. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Please stay with us next time you visit our area so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
Check reviews before staying The grounds were dark, urine in the elevator, trash on the ground and drug usage was happening on the property. We ended up leaving and not staying, finding another location to spend the night
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.