This profile has been claimed by the business owner or representative.
Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Looked much, much better on the outside than on the inside. After dark, lobby was difficult to find. Carpet and interior of rooms were run-down. Walls were very thin and there was a shouting match going on in the room next to mine, heavy footsteps in the room above. "Breakfast included" was 2 small muffins or a packet of oatmeal - not what breakfast included generally means. I would rename this "Stay Away America". By far the worst review I have ever given any business. However - both staff members I interacted with were Exc... read more
Business response:
Dear Anne, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. We will share your feedback with the team and ensure corrective measures are taken. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincer... read more
Avoid this hotel at all costs. This hotel is a joke. Avoid at all costs. Check in took 25 minutes because the hotel switched computer systems a month before our checkin date, and never transferred the bookings to the new system. Very unprofessional by management to not take care of this before guests arrive. During our 4 day stay, we had to go back to the check in desk to get new room key cards, as they constantly failed when trying to get into the building and room. Literally had to go get new key cards every single day of ... read more
Business response:
Dear Patrick, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing t... read more
Turned away Hotel refused to honor reservation. Wouldn’t even unlock the door.
Business response:
Dear Guest, thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
MY GUEST WAS NOT GIVEN ANY CHECK IN
Business response:
Dear walter, our goal is to provide every guest with an exceptional stay; therefore, we are sorry for the inconvenience you and your guest experienced. Although such incidents are rare, please be assured we will review the incident with our team to check what went wrong. We appreciate your patience. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Room was filthy with what looked like blood stains on curtains, the sink was wet with opened soap, there was food in the room and the fridge hadn’t been cleaned! We arrived at 1am and had been driving all day so went straight to bed and didn’t check out the room until we woke up, boy did we learn our lesson! We were disgusted once we woke and saw the condition of the room. The walls were thin so you could hear the people above and the elevator shaft was near our room so there were loud noises all night. The only plus was the... read more
Business response:
Dear Melanie, we are very disappointed to read your comments concerning the condition of your suite. Unfortunately, our apologies will not be enough, as we never mean to disappoint our guests. We have discussed this incident with our housekeeping team to ensure they are always diligent in inspecting a room before allocating it to future guests. We hope you consider giving us another chance to provide the hospitality you always expect from us. Sincerely, Hotel Management
Something about door security was broken at both ends of the hall which caused beeping noise at all times. Doors between suites had no sound proofing as if door was open. All floor, surfaces, halls, surroundings seemed beat up
Business response:
Dear KEVIN, we are very sorry for the inconvenience you experienced. We can assure you that what you experienced is not acceptable by our standards. We are taking corrective action with our housekeeping and maintenance team to ensure the areas you highlighted gets a check. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Rude people, no customer service, old and smelly room.
Business response:
Hossein, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take the nece... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.