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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn't get out soon enough!! Terrible experience. Booked 3 nights, only stayed 1 (and that was only because we got there so late). Room was very dated, appeared dirty, smelled like smoke, and just made us feel VERY uncomfortable. The pictures you see online are NOT what you see in person. The free breakfast was VERY limited.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read that your room had cleanliness issues and a smoke odor, and that it felt outdated. In response to your review, I will be working with my staff to ensure that we are cleaning our rooms to standard. I really appreciate you bringing this to our attention and we will continue to strive to make our property the best it can be. As well, please know that we have... read more
Reeked of smoke The ladies at the front desk were the best part. They were friendly and helpful.the room was awful. No glass to drink from, the AC was not working. It was supposed to be non-smoking and it reeked of smoke and Chinese food. Breakfast was granola bars and prepackaged muffins. The coffee was good. Probably should have asked for a different room, but I was too tired. The lady at the front desk came up and helped me get the AC going - she checked back in to make sure it was working.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room had an unpleasant odor, and that your air conditioning unit was not working properly. I discussed your comments with the team, and we are going to investigate the cause of the odor as well as the proper functioning of the equipment to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to ... read more
just a place to sleep Just a place to sleep, no amenities, no coffee in room, had to request it, or pool or workout facility.
Leftovers The previous guest left their leftover Italian food in the fridge and cups with lipstick stains on them. Housekeeping probably thought we wanted the leftovers. The room smelled musty, the air vent in the bath was moldy. Never again.
The Lobby looked dirty and uncleaned. The room was fair, We only needed for one night. The airconditioner only worked in the sitting area, my son almost froze in order for us to get some air to flow in our room!! Room down the hall had a dog that barked for hours!!
The initial room that was assigned to us was not clean. The rooms smelled like smoke. The staff was very friendly and understanding.
Business response:
Thank you for your recent review of your stay. I appreciate your kind comments about our friendly staff. Still, the situation you described regarding the cleanliness issues in your room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are working hard to review our cleanliness standards to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Ameri... read more
My wife's wedding rings came up missing. In the confusing of the missing rings, the receptionist didn't give me my bill and I forgot to ask for it.
Business Trip My stay was horrible. The first night we were there, we spent over an hour cleaning our room, like we were housekeeping. We had to call the hotel staff to look at the sheets (had black hair all in them) and one of the pillows had blood on it. We were told that there were no more clean quilts in the laundry room. My husband had to assist the hotel staff person in changing the sheets and pillow cases.
Clean but old The room was clean and the staff helpful and friendly but the hotel is very "used".
Business response:
The staff and I read your comments about your stay with us. I am sorry to hear that you felt the hotel had an old feeling to it. Our company is currently in the process or remodeling many of our properties. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for taking the time to complete the survey.
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.