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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2-star quality at a 4-star price The hotel building seems new and looks nice on the exterior and interior. But after noticing that, the experience is all downhill. At check-in the front desk person acknowledged we needed sheets for the pull-out bed, and said she would bring them to our room. Hours later she still hadn't, and we went down and got them ourselves. We stayed 2 nights, and both mornings we had to go to the front desk and tell them the breakfast items were all gone and could they put out more. Here is a complete l... read more
Business response:
I apologize for the disappointing stay you had with us. I am sorry for the poor service you received during your visit. I have shared your comments with my team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you for your candid feedback. I hope you will give us another chance to make it up to you. Sincerely, General Manager
Horrible. Terrible amenities and service. Horrible stay. The "Queen" bed was probably a double at best. The pull-out sofa (barely bigger than a twin) had no sheets or pillows. When we called down to get sheets, we were told they were doing sheets and would be ready in 30 minutes. 1 hr later (8:30pm) we called back, only to get a rude front desk saying they'd be up. 30 minutes later no sheets. I had to go down myself to get the sheets and wait in front of the laundry room with others doing the same thing. We were also told we... read more
Business response:
Steven, I regret our facility did not meet your expectation and cannot apologize enough for the poor service you received. This is not the impression we like our guests to have when they select our hotel for their lodging needs. I have shared your comments with my entire staff to ensure our focus remains on exceptional service. We hope you will consider a future stay, so we can better demonstrate our commitment to service excellence. Sincerely, General Manager
Not a very good experience Room has a good size and confy bed but not clean and smells bad. No breakfast. I dont recommend!
Business response:
Fernando, thank you for being a guest at our hotel. We are sorry for the cleanliness issue you experienced while you were here. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Not clean, our room did not have shower curtain or even 1 cup in it.
Business response:
Thank you for sharing your feedback. We are sorry to know your room did not meet your expectations and apologize for your disappointment with the issues you identified. Kitchenware is kept at the front desk, and we regret this was not communicated to you at the check-in. your review is a reminder for us to reinforce our focus on attention to detail in cleanliness of our suites along with excellent customer service. We hope you will consider a return, so that we can provide you with a much better experience. Sincerely, Gener... read more
False Advertisement The room listed as fully stocked kitchenette, but it had no amenities to allow for use of the kitchen whatsoever. We will never book with this hotel again as we were expecting to make use of the kitchen to cut down on food cost for our trip. Also, towels, and all paper products were like pulling teeth to obtain at the front desk. We are very dismayed about the stay and the room. I want to advise people thinking about staying cheap at this hotel... you will get exactly that... CHEAP!! Please think twice...... read more
Business response:
Mike, please accept our sincere apologies for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities. Your constructive feedback is appreciated, and we will remind our staff to communicate this more clearly going forward. We tr... read more
Won't stay here again Lobby and hallways needed to be vacuumed. Room clean. Pillows thin and uncomfortable. One towel was in very poor condition, long loose piece. No soundproofing! Could hear couple behind us talking at 1am and the bed banging against the wall behind our heads! Didn't get much sleep. Won't stay here again. Will spend the extra money for better quality in downtown Charleston.
Not pleased So many little things were wrong. It started out with not being able to find correct building, then not told I had to ask for fork, spoon and glass, no paper towels or tissues, shampoo container already opened, remote control wasn't working.Staff gave me new batteries which were wrong size and required another trip to front desk. Second day room key had been deactivated. When I asked about clean towels/wash clothes I was told I could bring soiled ones to desk and exchange for fresh otherwise they get changed once... read more
Not a pleasant stay! Room was dirty. Dusty night stands. No person to help you or even check you out. Kitchen did not have any plates or utensils. Even after requesting, so no action. Terrible breakfast. A low class place to stay.
Business response:
Your review for our hotel was recently brought to my attention. I am disappointed to read how dirty and unclean your room was and that our grab-and-go breakfast did not meet your expectations. I will definitely address with our staff the proper cleaning standards every room should meet.
Not a good stay. Very Disappointed !! This hotel was very disappointing. To start the pull-out sofa is a single bed, we listed we had two adults and two kids. Our room had one queen and the single (twin) sofa bed. When I went to the front desk they said it was hotels.com's fault and didn't have another room for us (even when we offered to pay the difference). Next, the refrigerator made a very loud noise. It would stop for 5-10 seconds if we bumped it. The room appeared clean; however later there was a large roach in our liv... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.