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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay elsewhere Old, smelly and dirty room. After moving rooms once already, had to go to local Wal-Mart to buy cleaning supplies before we could comfortably stay in the room with our little one. Brown, sticky stuff was on both night stands, there was sticky on the tv table/cabinet, room smelled like old cigarettes, bathroom had mold, only one plate, cup and bowl for the three of us in our room. We normally like Extended Stay but this one was terrible. One manager on staff who was very sweet and as helpful as she could be- sh... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Stay somewhere else Staff was very friendly and location, convenience was good. However, property is in desperate need of remodel/updating. Refrigerator was rusty/dirty on outside, fitness center looked like it was never cleaned. Outside it smelled like there was a sewer leak. Breakfast was convenience store muffins and granola bars. I will not stay here again.
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
The staff was rude. The room was dirty - old trash was in the trash can, a bed had dirty sheets.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Incredible Dirty, Terrible Service, below a 1 star Upon check in after waiting over an hour the room did not have any of the minimum requirements such as towels, toilet paper, paper towels, utensils, only one remote control. The room was dirty and not prepared. The air conditioner was barely pushing air, in only one of the rooms. After calling for service, I had to go to pick up towels, TP, and cups on the three nights I stayed. I went out every morning and they never came to clean any of the days… I have stayed in hotels al... read more
Business response:
Carl, thank you for the review of your stay. Since we are an extended stay property, our brand standards require us to keep the kitchenware and toiletries at the front desk, then leaving them in the suite. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals. We apologize for the cleanliness issues you encountered, but I would like to inform you that our housekeeping service is done on a weekly basis to protect the priva... read more
Kids running through stairway late at night. Dogs barking under us all night.
Business response:
Mellisa, we are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We deeply regret the inconvenience caused, and please give us another opportunity to serve you better in the future. Sincerely, General Manager
Great price, Nice area, Poor customer service. Though the hotel was a great location (right near the Tanger outlets and the highway, plenty of gas stations, stores (walmart), etc), the customer service I received from the front desk at this location was abysmal to the point that I contacted corporate. The first room I was given was dirty and not cleaned, so they "upgraded" me to a clean room that had two beds and was bigger. This room however had sticky floors and the fridge needed wiped out. I took my losses and decided I'd... read more
Business response:
Jessica, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. We regret the inconvenience caused, and please give us another chance to provide you with a much better experience. Sincerely, General Manager
Terrible This is a terrible hotel to stay at. I would not recommend this to anyone.
Business response:
Please accept our sincere apology for the problems you encountered. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. We hope you will return to experience our hotel as you should have on this visit. Sincerely, General Manager
Horrendous night Terrible night, bed was completely uncomfortable plus the fitted cover bed sheet was too small and kept coming loose. Also the a/c unit was making a whistling noise constantly. Breakfast was terrible.
Business response:
We apologize for all the difficulties you experienced here and regret the inconvenience it caused. I have shared your feedback with my housekeeping & maintenance team in an effort to improve our service and facilities moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.