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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Hotel was very Smokey!
Business response:
Thank you for taking the time to tell us about your experience. I sincerely apologize for the smoke odors you experienced. In response to your feedback, I am pleased to let you know that we will be undergoing a renovation later this year and will be a non-smoking property. I appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Close to outlet mall This hotel has a musty smell. The lobby, hall way and elevator smelled like a wet dog. Our nonsmoking room smelled of cigarette smoke and was not clean.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the odor issues you experienced and I sincerely apologize for the cleanliness issues you experienced upon check-in. I discussed your comments with the team, and we are going to evaluate the implementation of our room cleaning process with our housekeeping staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you wi... read more
Convenient location, needs improvement The location of the hotel was very convenient; however, improvement is needed in cleanliness. There was a constant and powerful odor throughout the hotel. Then we discovered the reason was the trash room. The trash room was never emptied the entire time of our visit. This is very unsanitary and unhealthy. If more effort is put forth to improve the cleanliness of the hotel, then your rating will increase.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the odor issues you experienced. As this hotel’s manager, I can assure you that I have spoken to our staff to ensure that we frequently empty the trash room so that your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations acros... read more
Dirty I will never stay there again.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you did not enjoy your stay with us. Please accept my apology. In response to your feedback, I will be making sure we are thoroughly cleaning and inspecting rooms to our company’s high standards prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3rd time not so much a charm!! The first room was disgusting dirty towels and trash every where. They said that was a mistake we shouldn't have been given that room.. The second room the lock was messed up had to get them to help us get in and then the smell was so bad I thought I was going to throw up they came up and agreed so they gave us yet another room. The third one was ok at least it didn't smell. We arrived at 9:30pm so I don't understand why the rooms weren't ready. Anyway we got an apology but doubt I will ever st... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced upon check-in. I discussed your comments with the team, and we are going to evaluate the implementation of our room cleaning process with our housekeeping staff. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Terminex Saw a huge cockroach as soon as I opened the door. Just glad my girlfriend didn't.. She would of made us leave ASAP
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I have contacted our service provider to treat the issue and make sure your experience is not repeated. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
NOT GUEST FRIENDLY The staff was great. What I didn't like about my stay was that the pool was not working. It didn't even have water in it. The rooms are not stocked with kitchen items and coffee maker. You have to request them. The maids do not make up rooms each day. You have to take your dirty linen to the front desk and request more and carry it to your room. breakfast is a muffin, granola bar, a piece of fruit and coffee.
Not staying here again...ever. Got back from a business meeting at 10:30 with leftover lunch to reheat for a late dinner. Find out the kitchenette does not come with any plates, cups, or utensils. Have to ask _first_ at front desk. Go to take a shower in the a.m. only to find there are no complimentary shampoo, conditioner, etc. All that had to be requested _first_ at front desk. Old interior, hear the noise of airplanes at 12:50am, and the bed actually had a pen underneath the sheets and mattress pad that I had to dig out. ... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.