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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty room The hotel is undergoing a renovation. However the room-- which has been partially renovated , was dirty.
Not good. No toilet paper. Bad smell. No bedding on pull out. No cups in room. No milk for cereal.
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that we failed to meet your expectations. Please accept my apology. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. To prevent this from happening again, we are making sure we are properly stocking and inspecting rooms prior to guest arrivals. Additionally, I will work with our front desk staff to ensure that our grab-and-go breakfast is properly stocked for our guests and that we are cl... read more
Versifft & Dreckig ! Ich brauchte für die Nacht dringend ein Zimmer in Flughafennähe. Ein Schnäppchen war es nun auch gerade nicht ! Das Hotel liegt gegenüber der Tanger Outlet Mall, das war auch das positivste. Leider direkt in der Einflugschneise. Die Flieger donnern im Minutentakt direkt über das Hotel ! Das Hotel selbst und rund um das Hotel ist eine Baustelle, extremer Lärm und Dreck ab 07°° ! Das Zimmer stank bereits bei Betreten widerlich nach altem Essen, selbst lüften half nichts. Der Boden war klebrig und fett... read more
Under construction - total destruction When I booked the hotel, I was not told that there was construction happening, nor that I could not use the elevator to haul my luggage to the 3rd floor. The place looked like a combat zone. Would definitely not recommend anyone staying here until construction is done.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for not reaching out to you to inform you of the construction occurring at our hotel. I discussed your comments with the team, and we are reviewing our next day arrivals as well as future arrivals to make sure that everyone is given a notice about our construction before they check-in. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you wi... read more
Hotel staff was awesome The hotel staff was awesome, but the beds were terrible. I did not get a good night's sleep at all and considering the price difference I would definitely recommend paying $20 more for another hotel. There were a ton of construction going on which didn't bother me but there was a lot of cigarette smoke on the no smoking hallway.
Business response:
Thank you for taking the time to write a review of your experience. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable stay. In response to your feedback, I will review our mattresses to ensure they are up to standard. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Hotel Needs to be remolded This place is obviously outdated..Muskie smell....out dated features....The staff was very pleasant...Not worth what I paid for a one night stay, I was booked for two nights, but the smell chase me off the next morning!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that we were unable to meet your expectations. To prevent this from happening again, we are currently in the process of refreshing our property. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Close this place down - infested with Roaches!!! I have stayed in extended stay america several time on the west coast and love the fact that it like home, a mini apartment, so I decided to book this particular hotel. Upon arrival late after midnight, my flight was delayed the hotel doors were locked, the phone in the wall advice to and extension number to speak with someone. I checked in and headed up to my room, the elevator smelled very bad, there was no air? The air conditioning didn't work the carpet was dirty. When I e... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Run down hotel Hotel is in serious need up updating...very run down hotel. I wouldn't stay here again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.