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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty carpet throughout hotel The floors were not vacuumed in the hallways or stairs. Breakfast was just instant grits, oatmeal or packaged muffins. No ice machine in hotel. Even though the room had a kitchen, there were no utensils, plates or glasses
Business response:
Please accept our apologies for not meeting your expectations. As per our brand standards requirement kitchenware for your suite is kept at the front desk. As we have refrigerators in all our rooms which include ice trays for your convenience, we do not have ice machines on our property. Your concerns have been shared the respective teams in an effort to improve our service delivery moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Never again Please seemed nice at first but there were just too many issues. First it needs to be exterminated I saw a roach in the bathroom. Which was pretty disgusting! The room had a really damp and mildew feel. I think the roads are pretty gross it need to be shampooed. The breakfast is not breakfast at all it is literally stale granola bars. They should not advertise that they have breakfast. The staff told us the washer and dryer was available I asked if there was a fee they said no. Of course there was a pricey fee fo... read more
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience. We would like to inform you that as per our brand standards, towels are available at the front desk. We also apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion ... read more
Tolerable but probably won't go back. No ice machine,no hair dryer in room, remote control was missing, but then found in sleeper sofa.
Business response:
Teresa, please accept my apology for the inconvenience you had at our hotel. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers so these items are kept at the front desk. And the refrigerator in your suite includes ice-trays, so we do not have ice-machines on our property. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained suite, and we ensure you that we will do just th... read more
Awful Put a sign up in the locked office window that said "we're out of rooms". When I called Orbitz for help finding another hotel they were no help at all. Had to find my own hotel.
Business response:
Thank you for taking the time to post your feedback. We are disheartened to read our hotel was unable to provide you room and apologize for the same. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Terrible No internet, no maid service, had to track down a maid to get clean towels,etc. breakfast was a joke unless you like instant grits and oatmeal.
Business response:
William, I apologize that we failed to provide you an exceptional stay. We are sorry if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, General Manager
I don't recommend! The breakfast was two breakfast bars and no coffee, no one was ever at the front desk and our room looked like unkempt with trim falling off the doors and stains on the floors.
Business response:
Phillip, I sincerely apologize for not living up to your expectations. I was disheartened to see the review. We are taking steps to ensure future guests do not encounter the same issues. Your concerns will be shared with the respective teams to step up the efforts and to make sure we are more responsive going forward. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Not good We had to ask for toilet paper because there was none in the room. No dishes in the kitchen which render the space useless. Bathroom door was broken and cleaning services are not provided unless asked. You have to take towels to the front desk to swap out for new ones and the pullout bed is ATROCIOUS!! Only positive was the staff who were Exceptional!!
Business response:
Thank you for your feedback. Although you liked the service provided by our staff, we are truly sorry for the maintenance issues you encountered during your stay and regret the inconvenience it caused. The condition you described is unacceptable and not at all representative of our quality standards. I have shared your concerns with the concerned team in an effort to improve our service and facilities moving forward. Please know, To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these ite... read more
not even for 1 night Dirty room, used soap in tub, garbage in can Breakfast was weak coffee and a protein bar. No coffee maker in room and unable to find someone to ask for one
Business response:
I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable and will take immediate action so that we can prevent these issues from occurring again. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Hotel near airport Property is in need of upgrading....outdated and worn out makes it appear dirty. Rooms had an odd smell and air conditioning units were very loud when they would run.
Business response:
Lori, thank you for staying with us. We're sorry our hotel did not meet your expectations. We are sorry for the noise and odor issue you experienced during your stay. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. In regard to the future renovations, we will share your feedback with appropriate individuals in our organization as we begin formulating any plans. We hope you'll consider visiting us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.