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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not our best choice The staff was extremely friendly, the prices were decent enough until you see the room. the room we were in was very dated, pullout bed had no sheets, I had to ask for them was was told they were out and we could use blankets, bathroom door is sliding door and is very heavy doesn’t close all the way.No ice machine, refrigerator has two little small ice trays, fridge was all beat up, beds were hard, the last night of our stay, I found roach bugs in the bathroom. I wish I had taken pictures!
Business response:
Dear Tracie, Thank you for sharing your experience with us. We appreciate your positive remarks about our friendly staff and reasonable pricing. However, we sincerely apologize for the issues you encountered during your stay. Your feedback regarding the room conditions, amenities, and cleanliness is important, and we will address these concerns with our team to ensure improvements are made. We strive to provide a comfortable experience for all our guests, and we regret that we fell short during your visit. Thank you for brin... read more
Property is in terrible shape, hallways and rooms smells.
Business response:
Dear Vikas,We sincerely apologize for the unpleasant conditions you experienced. We understand the impact of these issues on your stay and regret any discomfort caused. We take your concerns seriously, and we will address them with our team to ensure our property meets the highest standards. Please note that your comfort and satisfaction are our priority. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management
Free breakfast consisted of coffee, breakfast bars, packaged muffins, instant oatmeal. No juice or milk even..
Property looks nothing like the photos, it's very dated and dipilidated.
Business response:
Dear ALEJANDRO, Thank you for your feedback. We sincerely apologize that the property did not meet your expectations and that it appeared different from the photos. We understand how important it is for the accommodations to reflect what is advertised, and we are actively working on updates to improve the overall appearance and condition of the property. Your input is valuable to us, and we hope to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
I booked this property for my mom who was having her house renovated. The general manager gave her the worse room. With a broken door latch and roaches. When my mom complained the manager was rude and not accommodating to my handicap mother
Business response:
Dear Nichole, We are genuinely sorry to hear about your mom's disappointing experience during her recent visit to our hotel. Providing exceptional customer service is a top priority for us; therefore, we deeply regret if there was any lapse in our service standards, and we will certainly address this matter internally. Your feedback is invaluable to us, and we are committed to improving our services as we always strive to exceed our guests' expectations. Thank you for bringing these concerns to our attention. We sincerely ho... read more
Sad hotel My partner said it was like sleeping in a dank kitchen towel. The whole experience was kind of depressing. The room has seen better days and was warm and humid, even the carpet felt damp. Sheets and towels were clean but very rough. The trash in our room hasn’t been emptied. There was something that looked like gum sticking to the tub wall. Front desk staff were friendly but overall it was not worth the price.
Business response:
Dear Guest, Thank you for your feedback. We have strict quality control standards to prevent the issues you experience. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The cleanliness and room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. On the positive side, it is nice knowing you were pleased with our frien... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.