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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We couldn't stay there. Their systems had been down for 3 days and nobody called us. We had to scramble for another hotel.
Business response:
Thank you for your review. We are sorry for the issue you faced and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
This was probably the worst hotel I have ever stayed at and I have stayed at a lot of hotels. I woke up with bites on my legs each night. We found dirty underwear in the bathroom drawer, and a condom wrapper under the pull out bed my daughter was sleeping on. Her mattress was well overdue to be changed, with stains all over it. The bed was right by the air conditioner and when we asked the front desk for an extra blanket they said they didn't have any....we had to go to Wal Mart and buy her a blanket so she wouldn't freeze. ... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The room smelled so bad and the A/C unit was leaking. The carpet was soaking wet the whole time. We told them about it and nothing was done. We were supposed to get a discount on the room and never did.
Business response:
Thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We honestly didn’t like anything. The room smelled like mildew, the AC couldn’t circulate, the pullout bed was yellow and might as well be flat because the springs were old. The laundry room was awful. They only had 4 washer and dryers but only 3 machines were functioning. And you had to do the loads twice because it wouldn’t be completely dry. They used a rock to keep the side doors open there was no key entry. They had water leaking inside that same doorway. Staff did the bare minimum, they were polite but they didn’t chan... read more
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered and regret the inconvenience caused. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible My first room smelled horrible, and had no hot water. Second room had got water. But smelled worse then room 1. Lights didn’t work properly. And very rude staff. Would never stay here again even if it was free.
Business response:
Wendell, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Ruined my vacation No pool as stated on the site and the mattresses were filthy not good quality
Business response:
Jasmine, thank you for your review. We regret your disappointment with the pool and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, our website mentions what we offer. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
Don't think about it The place is a dump. Mattress had mold growing on it. Dirty and very outdated. Pictures on site are probably 10 years old.
Business response:
Thank you for the review regarding your visit. We apologize for the condition of your suite which impacted your overall experience with us. We are truly sorry and assure you to discuss your comments with our housekeeping for their review and action. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,133 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.