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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had booked a room with two double beds a month prior but was told upon arrival that there were none available. The room they moved me to did not seem clean, especially inside the drawers were dirty. The bathroom door was a pocket door that was off it’s track so it could not open/close properly.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I was very disappointed upon arriving to my room. First of all the light in the bathroom did not work so every time I had to use the bathroom for something it was in the dark. To add onto that there was no curtain for the shower so I had to take a shower in the dark with no curtain to stop the water from going everywhere. Next the hotel itself smelled horrible. It is a pet friendly hotel and it smelled of pee in the rooms and hallways. I also arrived at the front desk and was not helped for 15 minutes. I would not recommend!
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in and apologize for the cleanliness and maintenance issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
When we checking in, the property seemed a little rundown, but it was late and we were tired. When we went into our room, I immediately noticed that the towels had visible dirt on them. We also notoced that there was thick dust on the bed frame, the counters weren't clean and the beds had glitter on them. I called the front desk. They were very apologetic, and tried to cover by saying this room wasnt supposed to be marked as havisham's been cleaned. However, the beds were made and the towels were folded and the toilet paper ... read more
Business response:
Thank you for your review. We are sorry for the housekeeping oversight you encountered in your room. We do not take these concerns lightly, especially with the cleanliness of our suite, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
It was in close proximity to stores.
Business response:
Thank you for the review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We look forward to your next stay! Sincerely, Hotel Management
This hotel was seriously in need up a makeover. Carpets filthy with stains. Shower curtain to short for tub. Shower Water kept coming out. No soap dishes or toiletries etc available. Never again will I frequent this establishment.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We do hope you reconsider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Found dirty panties under bed
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Worst hotel , they cancel my reservation 1 hour before check in in a foreign country. Never helped for solutions
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.