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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ruined my vacation No pool as stated on the site and the mattresses were filthy not good quality
Business response:
Jasmine, thank you for your review. We regret your disappointment with the pool and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, our website mentions what we offer. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
Don't think about it The place is a dump. Mattress had mold growing on it. Dirty and very outdated. Pictures on site are probably 10 years old.
Business response:
Thank you for the review regarding your visit. We apologize for the condition of your suite which impacted your overall experience with us. We are truly sorry and assure you to discuss your comments with our housekeeping for their review and action. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Management
To be fair on this review we did not request a room change. Both myself and my wife were exhausted and had to be awake at 3:30 am that morning to be at the airport in time for an early flight and did not want to deal with the hassle of changing rooms. However it does not excuse the fact that our room absolutely wreaked of pot. It was very clear that the room was smoked in because the smoke detector was wrapped in plastic from a trash bag. I just don't understand how an employee does not notice this and allows a guest to stay... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
We had to stay in a room that didn’t have a working toilet. They were full so couldn’t move us to a different room. They didn’t offer to call a plumber.
Business response:
Thank you for your review. We sincerely apologize for the inconvenience you had due to the toilet in your room. We have asked our maintenance team to address it. We would welcome the chance to show you our true hospitality spirit. Sincerely, Hotel Management
$200 for this!! Food debris in the ac unit and bed, springs sticking out of the mattress, electrical wires exposed from the walls, stained sofa and bed, exterior security door doesn’t close, very rude receptionist who tried to make me carry the sofa bed mattress to reception to exchange it. DO NOT STAY HERE. Extended stay refused to help.
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Big disappointment We arrived at 10 p.m. and were told that they had a new policy and required a two night stay. We didn't need a two night stay. We were told that we would get a refund and he gave me a receipt to prove it. So far, no refund and we had to find another room on a busy holiday weekend.
Business response:
Diane, thank you for taking the time to share your feedback. We regret your disappointment with our hotel policy and apologize for the inconvenience you encountered. We request you to reach out to us regarding any concerns you may have regarding the refund as we would be more than happy to resolve the issues. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.