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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach motel This hotel had so many roaches and the guest were arguing and threatening each other all night. Stay away from this place it is roach central don’t let the pictures fool you. The staff you have to yell for them every time you approach the desk. A roach paradise if you stay here shake everything out
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will give us another chance to prove that we are committed to providing outstanding hospi... read more
No shower curtain tires flat on luggage cart granola bars and coffee for breakfast
The room was big, but the draws had roaches and we also found at least 5 roaches and 2 dead in a corner. We checked out that night. Front desk reimburse all my money. Really disappointed because it was a big room, but I don't deal with roaches
Business response:
Dear Naomi, thank you for being our guest. Our staff's top priority is to provide a clean environment, and we are sorry that this did not happen during your stay. We are concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and action. Please know this is not usual for us, and we hope you give us another chance in the future to restore your trust.Sincerely,Hotel Management
BEWARE before booking ... we booked a room here about 3 weeks out for my college daughter & 2 friends to stay one night for a concert they were in town for. The room was prepaid & guaranteed. Upon arrival they were told they couldn't check in for one night they had to add another night because now there was a 2 night min. My daughter said they were turning people away who wouldn't add a second night. I felt this seemed wrong as no where in our prepaid booking confirmation did it say 2 night min. I immediately got on their we... read more
Business response:
Dear Kim, first and foremost, we would like to apologize for the inconvenience you and your family experienced with us. We are also sorry for the issues you had with your reservation. Please allow us to review the situation to see what went wrong. Rest assured, we will take appropriate action where necessary to better serve you in the future. Thank you again for your feedback. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management
The hotel canceled my reservation without letting me know, when I got there to check in I hAD NO ROOM
Business response:
Dear Claudia, please accept our apologies for the lack of attention at the front desk. Your experience is not indicative of the training we provide to our associates. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not repeat. We hope you will give us another chance to provide you with the hospitality you deserve on a future visit. Sincerely,Hotel Management
Upon arrival we were told they had a 2 night minimum. They told us our reservation was canceled. We were in town for a concert and therefore every hotel in a 10 mile radius was booked. We had to travel 20 miles and pay $528.00 for a sub par room. They said they never guarantee expedia reservations. You need to drop them.
Business response:
Dear Matthew, thank you for sharing your review. We are sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team.Sincerely,Hotel Management
Extended stay-away I showed up after making a reservation a few days prior, only to be told, at arrival, that there were no rooms left. The front desk refused to help me find another hotel nearby. The only thing thay said was " I will credit you". There were no vacancies anywhere in the area within 1 hour. It took me 2 hours to find another place to stay. The front desk help was pathetic, could care less about customer service. I went to another hotel nearby, which I had no reservations with, and they were far more helpful. ... read more
Business response:
Dear Guest, please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Not worth what you pay for, dirty not clean
Business response:
Dear Albert, Thank you for giving us feedback on your recent stay at our hotel. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope to welcome you back soon for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.