This profile has been claimed by the business owner or representative.
Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad service dirty toilet. Staff wouldnt clean it when we told them about it. The staff hung up on us ok the phone and were very rude during the call.
Business response:
Nicholas, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Don’t recommend I hate writing any bad reviews but the room was dirty , the couch had stains all over it there where toe nail clippings in the room , you could clearly tell someone smoked in this room and the shower curtain holder was falling off the wall , I did let the front desk know and they said maintenance was off for the weekend. I also asked for the room to be cleaned the next morning and I was told they don’t clean the rooms every day . Will not be staying there again
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Fake room deal Upon arrival no room was available and catching hell getting money credited back to my credit card.
Business response:
Clarence, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Gross My blankets smelled like urine, shady people walking around the parking lot, poor security, someone kept putting a rock in the door to keep it open.
Business response:
Nathan, thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Our room smelled of cigarette smoke and generally, the whole hotel was dirty and in poor condition. There were several broken windows taped with blue tape. We couldn't wait to check out.
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered and the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Booked a room at 530pm. Drove 2 hours as this was the only hotel big enough for our family. We arrived at 8pm and gave our name to the worker. She had all of our reservation info, but then told us she didn't have a room. The hotel's website even said they had rooms available and the parking lot was not full. She had a terrible attitude and reeked of marijuana. She told us she can't do anything to help us and to call Expedia. She continued to roll her eyes and say she's not helping us. I said as a representative of the compan... read more
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you. We apologize for the inconvenience. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Two Thumbs Down!!! I canceled this booking. The surrounding area was yucky and the front office clerk never came to the desk It looked shabby and dismal A guest waiting in the lobby with me said there were ghosts, shady characters in the hallways, and the smell of drugs He was checking out and wanted his money back!
Business response:
Lisa, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.