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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wont stay again Our stay was terrible! 1st off they charge $100 deposit when you get there but there wasnt anything letting is know when we were booking the room. The staff was terrible and rude especially the lady that checked us in. There wasnt anything in the rooms like coffee makers they said they dont service rooms so we would have to strip our beds and bring it to them if we wanted or needed to change the bedding or towels. There was no hot water in the room when we took our showers the AC made terrible noise all night... read more
Business response:
Theresa, thank you for sharing your experience at our hotel. We regret the incidental fees came as a surprise to you and apologize for the unpleasant encounter you had with one of our front desk associates delivered. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Moreover, we will address your feedback with our internet service provide... read more
Hotel is clean, but staff is about as helpful and pleasant as a hole in the head. They're unfriendly and act like they hate their jobs. Phones dont work.in the rooms, breakfast is a joke. No juice, no milk, no fruits, no yogart and DEFINITELY no prepared breakfast..... only granola bars, coffee, and chocolate muffins. Terrible. And do not even ask if yiu can inconvenience them by a slightly later checkout time of noon, because you'll get blown off.
Business response:
Amy, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We will also share your constructive comments regarding the breakfast with the appropriate individuals as we are always looking for ways to elevate our g... read more
Don’t Do It!!! Don’t do it! During check-in I was greeted by a young lady whose first statement to me was please tell me you’re not wanting a double room. We had bought a double room with a sleeper…. That didn’t happen. Unfortunately, another family just before us was experiencing the same issue. There was quite a heated discussion about money back and no available rooms in the area. The room was not very clean at all, dirty floors in bathroom, cracked areas on wall, no hot water at sink and the shower didn’t work correctly.... read more
Business response:
Allison, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
This place was a dump, super loud, not very clean and unfriendly. Only thing it had gping for it was its close to the airport
Business response:
Jody, thank you for your honest evaluation. We regret the noise disturbance you experienced and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take the necessary steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will address this appropriately to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next sta... read more
Had to request a different room because the pull out mattress had food on it. There was an attachment for a hair dryer but the hair dryer itself was gone. There wasn’t any toilet paper. The refrigerator wasn’t cold. There was a spot in the bathroom that looked like a blood stain.
Business response:
Valeika, thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We are disappointed if we were not successful in providing this for you. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Go somewhere else! We had to leave, couldn’t stay. The odor in the room was intense. Smelled like an animal shelter. Hotel said they would refund but didn’t and Hotels.com was no help. Went to the Hampton inn instead, much better.
Business response:
Ashley, thank you for your feedback. We are sorry we were not able to provide you with clean, comfortable accommodations. Your comment has been shared with our housekeeping team to make sure no future guest experiences the same. Regarding any further queries please feel free to reach out to our front desk as they will be happy to assist you. We hope you will consider giving us another opportunity so that we provide you with a stay you expected from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.