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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The girl up front was on cell phone complaining non stop about having to be there then had a friend with her and her friend tried to cause a conflict with me because I was standing waiting and the girl who worked here said it be okay and I said no it won’t I don’t pay to stay here to have your friend be disrespectful and act like that in front of my child. The. After all that the room she first put us in smelled like wet dog I gagged when I first opened the door so I went back and told her no we were not staying in that room... read more
Business response:
Jodi, please accept our sincere apologies for not living up to your expectations. We always strive to deliver exceptional service, and your feedback is shared with the concerned staff. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. Thank you again for your feedback. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Floor shook, sink was clogged, dishes missing, bathroom door lock was on the outside, there was a cockroach, extremely poor service, out of stock of most breakfast items
Business response:
Please accept our sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
HORRIBLE Horrible horrible horrible...the hotel manager was the worst and most ignorant person I've ever met...never again!!!
Business response:
Sallika, thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
roach infested; dirty; uninhabitable; staff at desk was very rude
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
We wanted to like this hotel given the realtively nice front desk staff, but the swarm of samll cockroaches that cane out when lights were turned off was a huge draw back. We were afraid that the cockroaches would travel home with us. The breakfast was just coffee and instant oats/grits with gronula bars. We will not be staying in this place again.
Business response:
Thank you for your candid evaluation. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your accommodation needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening... read more
As soon as I walked in my room I saw a roach...the sink was stomped up and utensils were only supplied upon request. The manager tried to compensate but it wasn’t enough.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Check in was great. Staff was nice. However, supposed to be non smoking rooms, room smelled like an ashtray. Was given a bottle of fabreeze to spray. Beds were horrible, Felt like we were sleeping in a hole. Would not recommend staying here nor will we ever book at an Extended Stay again.
Business response:
Terry, we apologize that your non-smoking room had a smoke odor and that you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.