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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was mostly just coffee, hot water, packs of oatmeal and some granola bars. The staff was excellent and very helpful. I love that it was conveniently located and pet friendly.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments regarding our breakfast offerings and understand your expectations. Your input has been shared with our team as we continue to review ways to enhance this service. We are delighted to hear that our staff was excellent and very helpful, and that you enjoyed our convenient location and pet-friendly environment. Providing friendly service and comfort to our guests is very important to us, and your kind words are truly valued. Thank you... read more
Room was good besides the fire alarm beeping outside the room.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room comfortable and enjoyable during your stay. However, we sincerely apologize for the inconvenience caused by the fire alarm beeping outside your room. Your comfort and safety are extremely important to us, and we have shared your feedback with our maintenance team to ensure such disturbances are addressed promptly. Your comments help us improve our services, and it was a pleasure having you as our guest. W... read more
Excelente
Front desk was very personable, room was clean and everything functioned properly. Kitchen consisted of full size fridge two burners microwave sink. Dishes and pans were available by the front desk for cooking. Breakfast was minimal, granola bars, oatmeal, and grit packets, coffee, and tea. I will stay again as it is affordable and clean.
Room was in poor condition and not very clean, especially kitchen and bath areas. Very tired and in great need of refresh. Staff was outstanding!
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that the condition and cleanliness of the room, particularly the kitchen and bathroom areas, did not meet expectations. Your comments are important and have been shared with our housekeeping and maintenance teams for review and improvement. On the positive side, we are grateful for your kind words about our staff. They will be pleased to know they made a positive impact. We hope to have the opportunity to provide you with a more refreshe... read more
Breakfast options were extremely limited. Last stay offered a variety of prepackaged options for oatmeal, this time it was just plain. The bare minimum selection is lacking…would love some variety in choices and fresh fruit 🍎 would be so nice.
Business response:
Dear Guest, Thank you for sharing your feedback regarding our breakfast offerings. We appreciate you highlighting the difference between your previous and current stay, and we sincerely apologize for the limited selection you experienced. Your suggestion for more variety, including additional oatmeal options and fresh fruit, is very valuable to us and has been shared with our management team for review. We continuously look for ways to enhance the guest experience, and your comments help guide those improvements. We hope to ... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,258 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.