Extended Stay America - Charleston - Mt. Pleasant

Business response:

Dear Traci, Thank you for your thoughtful review of Extended Stay America. We are glad to hear you had a positive visit overall and that our team made you feel at home, even during this renovation period. It is excellent to know that your room met your expectations in terms of cleanliness. We appreciate your note regarding the water pressure as we continue to improve the quality of our guest experience. We enjoyed hosting you and look forward to welcoming you back again with a refreshed look. Until then! Sincerely, Hotel Man... read more

Business response:

Dear Pamela, Thank you for your feedback. We are sorry to hear that the coffee and air conditioning in your room did not meet your expectations. We understand the importance of comfort and amenities in ensuring a pleasant stay, and we apologize for falling short in these areas. Your comments have been shared with our team so we can address these concerns and make the necessary improvements. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. We're glad you found the staff very nice and appreciated the location. However, we are sorry for not meeting all your expectations. We appreciate your input and will strive to improve in areas where we fell short. Considering the price, please return and allow us to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your review. We are pleased to know you enjoyed your overall stay with us. However, we are sorry that your stay with us was not peaceful enough due to our ongoing updates. We hope you can return when the work is complete, as we would like you to experience our new and improved accommodations. Thank you again, we appreciate your business. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our prices to be reasonable, as we strive to provide great value and comfort for all of our guests. Your satisfaction is important to us, and we aim to offer both affordability and quality service with every stay. We appreciate your support and hope to have the pleasure of welcoming you back in the near future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, It was a pleasure having you and your dog at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management