Extended Stay America - Charleston - Mt. Pleasant

Business response:

Dear Guest, We’re pleased to hear that our front desk associate made a positive impression and that you found the essentials comfortable during your stay; however, we’re sorry that other aspects did not meet expectations. We regret that the elevator was not in service, as this can be inconvenient, and our maintenance team has been notified to ensure better reliability. We also understand your comments regarding the overall condition of the property, and your feedback has been shared with our leadership team to reinforce grea... read more

Business response:

Dear Guest, We’re sorry to hear that your stay did not fully meet expectations, particularly with the comfort of the mattress and the availability of additional pillows. Guest comfort remains our top priority, and your feedback has been shared with our housekeeping and leadership teams to ensure better attention to these areas. We appreciate you bringing this to our attention and hope to provide a more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your visit did not fully meet expectations and regret the impression left by the breakfast offering. Our hotel provides a complimentary grab-and-go option designed for a quick and convenient start to the day, which differs from a traditional full breakfast. We understand this may not align with every guest’s expectations and apologize if this was not clearly communicated at the time of booking or check-in. Your feedback has been shared with our team as we continue to review how this ameni... read more

Business response:

Dear Guest, We’re glad to know your stay was overall a decent one and that the cleanliness of the property and the friendliness of the team stood out. At the same time, we understand the absence of kitchen items in the room may have been unexpected; these are available upon request at the front desk, and we’ll continue working to make this clearer for our guests. We appreciate you taking the time to share your experience and hope to have the opportunity to welcome you back for a far more positive experience. Sincerely, Hotel... read more

Business response:

Dear Guest, We’re glad to know you found the room clean and the overall stay a good value for a visit to Charleston. We do understand that the breakfast selection felt limited, and your comments have been noted as we continue to look for ways to enhance the experience. We appreciate you choosing to stay with Extended Stay America and hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, While we’re glad you chose to stay with us, we regret that the breakfast offering and overall comfort of the bed did not meet expectations. A comfortable and well-rounded stay is important, and we’re sorry this impacted your experience. Your feedback has been shared with the appropriate teams for review as we continue evaluating these areas. We appreciate you bringing this to our attention and hope to provide a more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for highlighting both the aspects you appreciated and the areas where we fell short. We’re glad to hear you found the room well-prepared and appreciated the value and convenient location. At the same time, we’re sorry that other aspects of your stay, including the noise levels and the condition of common areas, did not meet your expectations. We also regret that our grab-and-go breakfast did not meet your expectations. It’s designed to offer a quick and convenient start to the day, though we understand ... read more