Extended Stay America - Charleston - Mt. Pleasant

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our prices to be reasonable, as we strive to provide great value and comfort for all of our guests. Your satisfaction is important to us, and we aim to offer both affordability and quality service with every stay. We appreciate your support and hope to have the pleasure of welcoming you back in the near future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, It was a pleasure having you and your dog at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your experience with us. We’re so glad you enjoyed your stay and felt at home during your visit. It’s great to know the kitchenette added comfort and convenience to your time with us. We truly appreciate your feedback and look forward to welcoming you back soon. Sincerely,Hotel Management 

Business response:

Dear Guest,It’s wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. We believe a clean space contributes to a comfortable and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can’t wait to exceed your expectations once more on your next visit.Sincerely,Hotel Management