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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick check in. Comfortable bed. No ice machines, grab and go breakfast. Although there was a kitchen in the room you had to request what you needed, such as a coffee pot, cups and spoons. Requested additional pillows and was informed there were no extras.
Business response:
Dear Erika,Thank you for your feedback. We’re glad that you had a quick check-in and found the bed comfortable. However, we apologize for any inconvenience regarding the availability of kitchenware and amenities. To maintain cleanliness for all our guests, these items are kept at the front desk, and our team is happy to provide them upon request. We appreciate your understanding and your insights, which help us improve our services. We hope to have the chance to welcome you back so we can provide you with the flawless experi... read more
Damaged tub, looks stained and old...
Business response:
Dear Julia,Thank you for reviewing our hotel. We are pleased to know your overall stay was satisfactory and appreciate knowing where we can improve. Please accept our apologies for the inconvenience the bathtub caused. We will share your feedback with our team and hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Homey w/small kitchen, work, living room areas Good rate Pleasant staff Recommend
Business response:
Dear Art,On behalf of our team at Extended Stay America, thank you for the kind remarks. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate your noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management
This is probably the only Extended Stay property that I would stay at again. As little as I like it, the area is safe, deer come to the back side, and the price is fine enough for the area. I tried not to touch anything, and fortunately, I always travel with my pillows. I just need a place to sleep for a night with my dogs so this room did that. The bed was adequate.
Business response:
Dear Lissy, Thank you for your feedback. We're glad to hear that you found our property safe and that the price met your expectations. However, we apologize for any discomfort regarding cleanliness. Your experience is important to us, and we will address these concerns with our team to ensure better conditions for our guests. We appreciate your understanding and hope you'll consider staying with us again in the future. Sincerely,Hotel Management
Check in was fast and easy. Staff was pleasant. The bathroom was dirty. The toilet was dirty and had stains. The shower had clumps of other people’s hair. The furniture also had other people hair and multiple stains. The bed looked clean. Overall very average and happy I was only staying one night.
Business response:
Dear Myah, Thank you for your feedback. We're pleased to hear that your check-in experience was smooth and that our staff was pleasant. However, we sincerely apologize for the cleanliness issues you encountered in the bathroom and on the furniture. This is not the standard we strive for, and we will address these concerns with our housekeeping team to ensure improvements. We appreciate your understanding and hope to provide you with a better experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.