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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
tor and bath vent were dirty. Staff was very nice
Business response:
Dear Guest,Thank you for sharing your feedback. We’re glad to hear you found our staff to be friendly and accommodating. However, we apologize for the cleanliness issues you encountered. This is certainly not the standard we aim for, and we’ll address this with our housekeeping team to ensure it’s taken care of. We truly appreciate your input and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Go elsewhere if you can spare a few more dollars It was just okay because it met the barest minimum standards to remain in the premises. Most everyone was super friendly, and the coffee was not bad. I was uncharacteristically compelled to go out in town to purchase disinfectant wipes and wipe down the cabinets with dried on food, and the door jam areas were seriously grungy. The phone receiver was caked with ...something ...you could feel it. The bed was squeaky and we rolled to the center of the bed. The pillows, thank the ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. On the positive side, it is nice to know you were pleased with the helpful staff and that it made a ... read more
Convenient location. Clean, appears to be in a safe area of the community. On the go breakfast is less than even a continental breakfast.
Great value for location, but old and felt like a motel
Business response:
Dear Andrea,Thank you for your feedback. We're glad you found the location to be convenient and the value worthwhile. We greatly appreciate your input, as it helps us identify areas for improvement. We appreciate you staying with us and hope to provide a more refreshed and comfortable stay next time you're in the area.Sincerely,Hotel Management
Highly recommend Love this hotel, room was nice , bed very comfortable. very clean hotel including the stairwells which even smelt nice. Staff are great and friendly. The location of the hotel is good too and didn't feel unsafe when went out for an evening walk
clean comfortable room, friendly staff
Business response:
Dear Guest, We are thrilled to hear that you had such a wonderful experience at Extended Stay America and found our room to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We can't wait to accommodate you again for another memorable stay!Sincerely,Hotel Management
No coffee/tea maker in room. No hot breakfast. Grab and go breakfast was on a small table and limited in choices. Only provided sweetened creamer. Not good for diabetics or someone watching sugars or just likes plain creamer. No ice machines. Hallway carpet smelled like dogs. They really need to tear up the hallway carpets and put in tile that they can mop clean. Room frig dirty on outside. Whole place needs upgraded.
Business response:
Dear Victoria,Thank you for sharing your experience. We sincerely apologize that the amenities and overall condition of the property did not meet your expectations. Your feedback regarding the breakfast options and hallway carpets is appreciated, and we will work with our team to address these concerns. Our goal is to provide a comfortable and accommodating stay for all guests, and we value your input as we strive to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience yo... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,489 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.