This profile has been claimed by the business owner or representative.
Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice staff
Clean & courteous staff!
Business response:
Dear Jason, We are thrilled to learn that our team provided warm hospitality and that you found everything fresh and tidy during your stay at Extended Stay America! We take pride in creating a warm and well-maintained environment where guests feel at ease. Your kind words mean a lot and will surely brighten our team’s day. We hope to have the pleasure of hosting you again soon! Sincerely, Hotel Management
Lady that checked me in was absolutely amazing super kind and very helpful.
Despite the fact there was major renovations going on at the time, everyone was exceptionally nice and the room was clean. One room of improvement, since it's being renovated, is better water pressure.
Business response:
Dear Traci, Thank you for your thoughtful review of Extended Stay America. We are glad to hear you had a positive visit overall and that our team made you feel at home, even during this renovation period. It is excellent to know that your room met your expectations in terms of cleanliness. We appreciate your note regarding the water pressure as we continue to improve the quality of our guest experience. We enjoyed hosting you and look forward to welcoming you back again with a refreshed look. Until then! Sincerely, Hotel Man... read more
The coffee was more like water. The ac did not cool the room. It clicked off at 76
Business response:
Dear Pamela, Thank you for your feedback. We are sorry to hear that the coffee and air conditioning in your room did not meet your expectations. We understand the importance of comfort and amenities in ensuring a pleasant stay, and we apologize for falling short in these areas. Your comments have been shared with our team so we can address these concerns and make the necessary improvements. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Sincerely, Hotel Management
Ok for the price Looked nothing like this picture Staff was very nice and location was awesome
Business response:
Dear Guest, Thank you for choosing us. We're glad you found the staff very nice and appreciated the location. However, we are sorry for not meeting all your expectations. We appreciate your input and will strive to improve in areas where we fell short. Considering the price, please return and allow us to serve you better in the future. Sincerely, Hotel Management
Property was being renovated which is good as looks like it needs it , we were on ground floor and they were remodeling above our room , very loud . Nothing stated in details about the renovation..
Business response:
Dear Guest, Thank you for your review. We are pleased to know you enjoyed your overall stay with us. However, we are sorry that your stay with us was not peaceful enough due to our ongoing updates. We hope you can return when the work is complete, as we would like you to experience our new and improved accommodations. Thank you again, we appreciate your business. Sincerely, Hotel Management
Not what we expected.
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,258 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.