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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tired room. Worn and marred furniture. Stained carpet. Dented appliances. Cigarette burns in a “non-smoking” room.
Business response:
Dear Barry, Thank you for your feedback. We apologize for the condition of the room, including the worn furniture, stained carpet, and cigarette burns. This is not the standard we aim to maintain, and we are addressing these issues with our team to make necessary improvements. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations. We appreciate you bringing this to our attention and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Pass on this one Very old hotel. Things broken, microwave from the 70's, in serious need of an upgrade. Definitely not worth the $.
Business response:
Dear Ron, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. Please allow us to check out what went wrong and ensure we are able to handle suc... read more
Next Customer Service left little to be desired. The room smelled like black mold and had hair all over the place. Lots of shady people walking around.
Business response:
Dear Thomas, Thank you for being our guest. It is nice knowing you had a satisfactory time here. However, we are sorry for not meeting all your expectations, which disappointed you. We will discuss with the team to find out where we missed marks and how we can work on it. Guest satisfaction is always our motto. Please return so we can show you the hospitality you always deserve. Sincerely,Hotel Management
La verdad todo no me gusto. Fue una mala elección hospedarme aqui Servicio al cliente nada amable. No se puede caminar porqué los demas huéspedes escuchan tus pasos Baños inadecuados.
Business response:
Dear Maribel, Thank you for sharing your feedback. We’re truly sorry to hear about your disappointing experience. It’s concerning to learn about the issues with customer service and room conditions. We will address these matters with our team to ensure better service and comfort for our guests in the future. Your satisfaction is very important to us, and we appreciate you bringing these concerns to our attention. We hope to have the chance to welcome you back and provide a more positive experience in the future.Sincerely,Hot... read more
The room was gross. The tv remote was sticky and didn’t work. Everything smelled of cigarettes. There were disgusting stains on the headboard.
Business response:
DearMadeline, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Our front desk is always there to help you out with anything you need for a comfortable hotel experience. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.