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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service employees were terrible.
Business response:
Dear Walter, Thank you for sharing your review with us. We apologize for the shortcomings you encountered with our team. It’s disappointing to hear that our service did not meet your expectations, and we will address your concerns with our team to improve our hospitality standards. Your feedback is invaluable, and we are committed to ensuring a more pleasant stay for you in the future. We hope to have the opportunity to make it right and welcome you back for a better experience.Sincerely,Hotel Management
Lack of channels on tv continental breakfast too limited
Business response:
Dear Eva, Thank you for choosing us and sharing your remarks. We aim to deliver a flawless hotel experience. However, we are sorry that the breakfast choices did not meet your expectations. We will share your remarks with the concerned individuals for improvement as we move ahead. It is always nice to enjoy your leisure time with your choice of TV channels. But we regret the options were limited and it disappointed you. Thank you for bringing this to our attention. We shall address this with the team so that it does not impa... read more
Place was filthy and the air smelled like Diesel fuel. It was dark and cluttered. Spend your money somewhere else.
Business response:
Dear Joseph,We apologize for the inconvenience caused by the odor you encountered during your stay. Maintaining a clean and comfortable environment is a priority for us, and we regret that we fell short of your expectations in this regard. Please be assured that we take your feedback seriously and will address the issue promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Man... read more
Too many issues to name
Business response:
Dear Shelley, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
A lot
Business response:
Dear Shelley, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Disappointed This hotel was very disappointing. It was dirty, it was smelly. The staff were unfriendly. It was just uncomfortable. Not sure, but looked like Semen on the bed skirt. We told the Manager and he laughed it off.
Business response:
Dear CHRISTY, Thank you for choosing our hotel for your recent accommodation. Our aim is to provide our guests with a wonderful hotel experience. However, please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our guests, and we take these issues seriously. We will address this matter with our housekeeping team. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do h... read more
I asked for a quiet room and unfortunately because they were full I got the first floor room across from the maintenance room and laundry/vending. I stayed there 9 days last June and it was a great experience. I didn't realize they accepted dogs. One was a barker but did quiet down my bedtime. I'm not sure I'll stay there again. Staff was very friendly.
Business response:
Dear Karen, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a pleasant stay and found the staff friendly. However, we are sorry for the discomfort with the noise and will mark your room request for your next trip. We value hearing from our guests, as this lets us improve our guest experience. Considering the positive highlights, we hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management
Sparse Not enough plugs, no usb ports. No in room coffee. Kitchens have no dishes utensils or cups. Breakfast is a granola bar. No juice, no fruit, no milk. Extended stay is not possible.
Business response:
Dear Mark, We apologize for falling short of your expectations during your recent stay. Your feedback regarding the lack of amenities in the room and breakfast options is concerning, and we understand the inconvenience this may have caused. Please know that we take guest feedback seriously, and we will work diligently to address these issues and make necessary improvements to enhance the overall guest experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more satisfactory st... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.