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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Recommended For Now Unfortunately, the hotel has gone downhill in the past few years. No hand towels, no washcloths, dishes have to be checked out now, room smelled of mold and mildew. Front desk staff were snippy, although that was only one of several. The others were quite pleasant. Overall, can't recommend it at this time.
BED BUG NIGHTMARE! Where to begin... 1st we arrived and noticed it was in a good location. 2nd we got checked in and the room looked great until we started getting ready to head out for the evening. The light burnt out in the bathroom so i called the front desk only to hear that there is no maintence on the weekends and there were no rooms to move us too either. So i had to unplug the lamp in the bedroom and move it to the bathroom. The toilet was clogged and we hadnt even used it yet. So I went down to the front desk only t... read more
Terrible We booked a queen bed and were given a full. Everything smelled like mold. The walls were so paper thin I heard the cell phone alarm next door vibrate at 6:00 am on Saturday morning. We only stayed one night and switched to a different hotel even though we'd paid for two nights. Even after we left our clothes still smelled like the stinky room.
Business response:
Your review for our hotel was recently brought to my attention. It upsets me to read that you were not given the room type you reserved. I will meet with my staff to review our reservation and check-in procedures to prevent this from happening again. As well, I am sorry that your room had an odor. I will be working with my maintenance and housekeeping staff to better prevent odors in our rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with u... read more
Convenient and basic accomodations This hotel was very conveniently located in Mt Pleasant near Charleston. The accommodations were very basic. Check-in and check-out were easy. Only coffee available for breakfast in the morning.
The room had a musty smell to it and unfortunately we found a few fleas. The phone didn't work either.
Great Location Very accessible to downtown, beach, waterfront park, restaurants. Definitely got to Page's Okra Cafe and Graze restaurants. Graze's shrimp and grits was the best I've ever eaten.
Noisey Room!! Upon checking in 6/18/14-6/20, I inquired about why when I called the phone number at the Mt Pleasant S.C location a number of times for a week before my arrival date No one answered the phone..There was no true answer.I was trying to find out why my credit card was charged immediately. When being in my room in a short amount of time I noticed the refrigerator had a loud humming noise. I mentioned that at the front desk. They offered to send maintenance in to look at it. That problem should have been addressed ... read more
Business response:
The feedback provided in your review is much appreciated. We were disheartened to read that you were unable to reach us prior to your arrival. The answer to your question is that your card is run immediately by the third-party booking website, since you are paying them directly. I am sorry for any inconvenience this may have caused you. We will be working with our front desk staff to make sure they are answering all calls and providing superior service to each guest. We will also be meeting with our maintenance team to ensur... read more
We had to wait an additional 45 min to check in because our room was not clean. Then after the wait the keys did not work and we had to change rooms. Continental breakfast was coffee and granola bars. Rooms were outdated and could not get cold water in sink. Location was perfect but we will not be making this mistake again.
Business response:
Thank you for the feedback about your stay at our hotel. We are sorry that we were not able to provide you with an early check-in; however, at times we are fully booked and have to make sure that each room is cleaned properly for our guests. We are also sorry that our grab-and-go breakfast of coffee, muffins, granola bars, and fruit did not meet your expectations. We offer this for our guests that do not have time to cook breakfast in their fully equipped kitchen. We are grateful for the feedback you provided, so that we are... read more
Stayed here to visit Hospital the next day The hotel was easy enough to find however we drove around the entire building to find the entrance which had no signs directing you towards it. After we got there we were told that their new policy required that we request anything that was not in th room rather than find it already there. When we got into the room we had to clean the all surfaces due to residue left on the surfaces in the bathroom. With that finished we tried to sleep on a lumpy very hard bed. When the alarm went o... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that you were not completely satisfied with the cleanliness of our hotel. I will be meeting with our housekeeping staff to ensure your experience is not repeated. As well, I am sorry that the mattress was not comfortable. Your comments will be useful as we continue to improve our guest experience. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.