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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I cannot prove what I booked, but I KNOW I would not have selected just one bed for my family of three people. We all had to sleep in one double bed - NOT ideal. Also, the smell of fish/shrimp was throughout our floor/hall, so that was gross. Just wasn't what I was expecting - thankfully it was just a one night stay. Front desk was not helpful with bed situation.
Business response:
Stacey, thank you for sharing your experience. We are sorry for the service and cleanliness issues you experienced during your stay and regret the inconvenience it caused. We have shared your feedback with our Housekeeping team to be more diligent with their work. It's our goal to provide an excellent customer experience, and we are sorry for letting you down. Rest assured, we will redouble the training for associates so that we can serve better to our future guests. We hope you will give us another opportunity to prove this... read more
Business response:
Cheryl, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This hotel is run down and smells like cigarette smoke. Mold around the sink and the toilet would not flush. Would not recommend this hotel even if your desperate for accommodations.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Hotel in Mt Pleasant South Carolina Clerk was very unfriendly. Would not even give us eye contact. No amenities in the room, when I called the front desk , we were told because of sanitation reasons they didn't supply coffee maker, cups, dishes and etc. for the kitchen. The coffee the next morning tasted like heated day old. No choices for a continental breakfast which offered pre packaged muffin and peanut butter crackers, Also instant oatmeal with no bowls or utensils.. Poorly managed. Won't stay in this facility again.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
dissapointed Did not have any utensils or cups or plates, had to call desk for them and wait 45 min. No trash cans in halls had to take to dumpster. Main factor was only 15 channels and half would be sporadic with reception from Dish Network satellite.
Business response:
Alan, we apologize for the inconvenience you encountered in your room and regret for not delivering you a clean and comfortable stay. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Area was nice but hotel didn’t meet my expectations
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Horrible experience I will never ever use extended stay again. Upon check in the rude clerk informed me I did not have a reservation even though I had proof (confirmation from Expedia) he didn’t even TRY to find it. I left and went to holiday inn express. Three hours after being told I didn’t have a reservation my card was charged for the room! How does this happen? Well I was told by extended stay the room was under Jr., yeah, that’s right. But the lazy little clerk didn’t try to find it or he would have just like the perso... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. We hope you will consider staying with us again in the future. Hotel Management
Comfortable enough My phone charger was stolen by housekeeping New blankets needed
Business response:
Thank you for being our guest and for taking time to leave feedback. The security and safety of our guests is of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything in our capacity to investigate this matter and resolve it as soon as possible. If we may be of any further assistance to you please don't hesitate ... read more
DUMP This place was a dump. Sagging mattress, dirty/stained linens & possible bed bug bites.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.